IT Systems Support Specialist

IT Systems Support Specialist

Company Overview

Zentalis Pharmaceuticals, Inc. is a clinical-stage biopharmaceutical company developing azenosertib (ZN-c3), a potentially first-in-class and best-in-class WEE1 inhibitor for patients with Cyclin E1+ platinum-resistant ovarian cancer (PROC). Azenosertib is being evaluated as a monotherapy and in combination across multiple tumor types in clinical trials and has broad franchise potential. In clinical trials, azenosertib has been well tolerated and has demonstrated anti-tumor activity as a single agent across multiple tumor types. The Company is also leveraging its extensive experience and capabilities to translate its science to advance research on additional areas of opportunity for azenosertib outside PROC.

Job Summary

We are looking for an experienced and motivated IT Systems Support Specialist to join our team. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This unique position allows the candidate to become actively involved with both the hardware and software sides of information technology. Candidates will be working directly with all levels of the organization to support their hardware needs as well as implement and train employees on new system functionality.

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer system, software, and hardware.
• Supporting both internal and external employees via remote session.
• Monitoring daily operations within service desk and emails.
• Respond to all service desk queries in a timely manner.
• Install, modify, and repair computer hardware and software.
• Assists with setup of new PC’s. Perform tasks, such as creation and configuration of user logon ID’s, updating user access, and termination access.
• Follow Onboarding and Off-boarding processes.
• Maintain inventory and prepping computer system for deployment including returns.
• Outstanding communication skills, enthusiasm, and ability to handle multiple tasks and prioritizes support requirements.
• Troubleshoots printers, passwords, email, Standard Windows Applications, internet access, etc.
• Administer desktop computers, printers, phones, smart phones, software deployment, security updates and patches.
• Configure/add new services as necessary.
• Ensures the help desk maintains exceptional customer service by meeting or exceeding established service level agreements (SLA’s). Provides updates and completion information to the IT Manager.
• Other duties assigned by the IT Manager.

Education/Knowledge/Skills/Abilities Required

• Bachelor’s degree in information technology, computer science or relevant field; and/or 5 to 7 years related experience.
• Proven experience as a help desk analyst or other customer support role.
• Familiarity with both PC and Hardware and Software.
• Tech savvy with working knowledge of office automation products, database, and remote control.
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
• Proficient in Microsoft Windows software, including Azure AD, Office, and Exchange.
• Good understanding of computer systems, mobile devices and other tech products.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail oriented.
• Excellent analytical and problem-solving skills.
• Flexible working hours.
• Some lightweight lifting of 50 lbs.