IT Systems Engineer

Core Expectations:

• Manage and maintain IT systems, end-point devices (Windows, MacOS, iOS, etc.), servers, infrastructure, and associated hardware.
• Troubleshoot and resolve system and IT incidents for users in multiple locations/remote.
•  Support IT team infrastructure projects such as cloud migrations, network redesigns, and security upgrades following best practices
• Work closely with IT team to support, maintain, upgrade, and resolve system issues in the office and with cloud systems, documenting any completed tasks or changes.
• Deploy and manage workstations and mobile device configuration and policy (company owned/BYOD).
• Test and verify new system changes and report findings, staying up to date with industry IT trends.

Qualifications and Success Factors:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• 5+ years of hands-on experience in systems engineering / infrastructure administration.
• Strong background in IT hardware, software, and cloud systems including workstations, Office365 apps, cloud services, security systems, and collaboration tools.
• Demonstrated strong experience with IT ticketing systems
• Required experience with MDM solutions (such as InTune).  Experience with JAMF a plus.
• Working knowledge with Windows, Mac OS, mobile devices, and other IT peripherals.
• Ability to capture and understand workstation event logs and performance metrics.
• Knowledge and experience with DNS, DHCP, SMTP, and other network systems and protocols.
• Experience managing server rooms, including patch cabling, enterprise network appliances, and servers.
• Understands compliance frameworks (e.g., NIST) to support audit requirements.
• Experience with Active Directory and Entra ID user and group management, Single Sign-On (SSO) and auto provisioning.
• Experience with automation tools and scripting.
• Relevant certifications (e.g., Microsoft, Google, etc.) preferred.
• Strong troubleshooting ability and change-control discipline.
• May require occasional after-hours or weekend work.

Competencies & Skills:

•  Operational excellence: dependable delivery, attention to detail, and strong runbook/documentation habits.
•  Problem-solving: methodical root-cause analysis and bias for durable solutions.
•  Collaboration: strong stakeholder empathy — able to translate technical concepts to business partners.
•  Security mindset: proactive risk mitigation, logging, and minimizing blast radius of incidents.
•  Adaptability & learning: comfortable in a fast-growing, evolving environment and eager to upskill.
•  Ownership & accountability: takes full ownership of systems and communicates clearly during incidents.
•  Communication: Excellent communication skills for cross-functional collaboration with scientists, vendors, and non-technical stakeholders