IT Support Technician III (On-Site | Monday–Friday | 3:00 PM–12:00 AM)

Role: Senior IT Support Technician III serving as a technical escalation and subject-matter expert within US and LATAM IT support teams. Responsibilities: handle complex incident resolution, lead IT projects involving system upgrades and device management, develop documentation, mentor junior staff, and collaborate with internal teams and vendors. Focus on enterprise device management using Microsoft Intune and Jamf, ensuring operational excellence and compliance. Requirements: Bachelor’s degree in IT or related field; 8+ years of supporting enterprise IT environments; strong expertise in Windows, macOS, mobile devices, networking, and business applications; proven experience with Intune and Jamf; demonstrated leadership as escalation point and mentor; familiarity with ITIL and regulated industries (healthcare, medical device, pharma) preferred. HighValue: enterprise device management (Intune/Jamf), complex troubleshooting, project leadership, regulated industry experience. WorkSetup: not specified; likely hybrid or remote with international coverage.