IT Support Specialist

Role: IT Support Specialist providing advanced technical support to internal users, serving as primary contact for hardware, software, and OS issues. Responsibilities: troubleshoot Windows, macOS, and Linux platforms; diagnose and resolve complex incidents; manage help desk tickets, document solutions, perform root cause analysis, and support device provisioning, deployment, and system upgrades. Collaborate with network and security teams, promote best practices, and maintain asset and configuration records. Requirements: 2–4 years in customer-facing IT support; strong troubleshooting, communication, and organizational skills; proficient with Windows 10/11, basic Linux, Microsoft 365, remote tools, and ticketing systems. Preferred: experience with Active Directory, Azure AD, MDM solutions like Intune, network fundamentals, mobile device support, ITIL processes, technical documentation, and certifications such as CompTIA A+ or Network+. HighValue: supporting diverse OS environments, incident management, device provisioning, and security adherence in an enterprise setting. WorkSetup: primarily on-site with physical and mental activity involved.