IT Support Specialist

Role: IT Support Specialist providing advanced technical support for hardware, software, and OS issues across multiple platforms within a biopharma-focused organization. Responsibilities include troubleshooting Windows, macOS, Linux systems, incident management, documentation, device provisioning, system upgrades, and collaboration with IT security and network teams. Requirements: 2-4 years in customer-facing IT support, strong troubleshooting skills, proficient in Windows, basic Linux, Microsoft 365, remote support tools, and ticketing systems. Preferred: experience with Active Directory, Azure AD, MDM solutions, network fundamentals, mobile device support, ITIL, technical documentation, and certifications (e.g., CompTIA A+). High-Value: support for enterprise IT within a biopharma environment; emphasis on security, incident resolution, and cross-platform support. WorkSetup: primarily office-based with physical activity; includes exposure to standard office conditions; eligibility contingent on security and regulatory clearances.