IT Sr. Manager, HCP Experience Product Group

Role Summary

IT Sr. Manager, HCP Experience Product Group leads the delivery of the Key Account Management solution for the CONNEXT program, partnering with Strategy, Analytics & Transformation to enable Strategic Customer Group to manage key people and accounts. This role shapes AI-driven insights and account planning capabilities to unify customer views and orchestrate cross-group engagements. The position is hybrid (3 days in the office) with preferred locations in Titusville, NJ or Horsham, PA.

Responsibilities

• Understand unique needs of various groups within SCG, Therapeutic Leader Liaisons, Field reps, MSLs and Medical Affairs that collaborate on J&J IM key customers and provide solutions that foster cross-group collaboration.
• Develop a roadmap to provide customer information and product capabilities to key account managers to understand goals of their key customers and to strategically plan and orchestrate engagements across therapeutic areas.
• Develop an AI and data strategy for providing key insights and next best actions to understand customers and evolve a strategy to win them.
• Develop and maintain effective partnerships with internal Technology partners and external organizations to shape the roadmap and deliver on product capabilities.
• Ensure the solution is complete and fit-for-purpose in terms of addressing business requirements.
• Identify and implement product improvements that enhance effectiveness, efficiency, reliability, compliance, and cost efficiency of systems in scope.
• Lead, motivate, and inspire teams to deliver on plans, continuously improve, and align with J&J Credo and Leadership Imperatives.
• Develop and coach others to maximize growth and foster an inclusive environment that values diverse experiences.

Qualifications

• A minimum of a bachelor’s degree is needed.
• A minimum of 5 years’ experience with customer engagement solutions is needed.
• Demonstrated success in project management and SDLC (Agile, IDE) is needed.
• Experience in Life Sciences Industry and/or GxP environment is preferred.
• Excellent communication and consultation skills, including the ability to clearly communicate and present findings to partners at all levels.
• Demonstrated ability to collaborate with sales & marketing, medical affairs teams, IT colleagues, and technology vendors.
• Ability to work with minimal direction and achieve results in a fast-paced environment.
• Ability to manage multiple priorities, maintain confidentiality, and work with integrity in a complex, rapidly changing environment.
• Role location: Titusville, NJ or Horsham, PA; up to 10% travel within NJ/PA and occasional travel across North America.

Skills

• Customer Engagement
• Systems Development Lifecycle (SDLC)
• Inclusive Leadership (Preferred)
• Leadership (Preferred)
• Product Development (Preferred)
• Product Strategies (Preferred)
• Project Management Methodology (PMM) (Preferred)

Education

• Bachelor’s degree required.

Additional Requirements

• Hybrid work arrangement: 3 days in the office; preferred locations Titusville, NJ or Horsham, PA.
• Up to 10% travel within the New Jersey/Pennsylvania area; occasional travel across North America may be required.