IT Solutions Delivery Lead, R&D Operations

Role Summary

The IT Solutions Delivery Lead, R&D Operations is responsible for delivering IT strategies and system ownership for the R&D organization, enabling the business to focus on research, development, and related activities. This role maintains continuous engagement with the R&D department to identify and scope the development, testing, and release of R&D business systems, providing system support, maintenance, licensing, data management, and project delivery throughout the lifecycle. The role is part of the global R&D IT Solution Delivery and Support team, coordinating with business SMEs and IT project managers to capture requests and address data, process, and technical issues that affect efficiency and change.

Responsibilities

• Technical ownership of SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI, etc.
• Lifecycle Management of applications to deliver business capabilities and optimize resource allocation.
• Financial responsibility for all system operational expenses.
• Manage software vendors to ensure SLAs are met and systems are up to date.
• Manage licensing including budgeting and growth forecasting.
• Facilitate Application Steering Committees to maximize value and improve UX.
• Participate in change control boards and design review committees.
• Bridge business needs and technology constraints to develop appropriate strategies/solutions.

Responsibilities (continued)

• Support new application and system deployment projects with emphasis on SDLC.
• Participate as SME and lead projects with project managers, technicians, and business analysts.
• Develop and implement technical strategies for validated/qualified computer systems with a focus on global enterprise systems.
• Partner with the business to implement next-gen applications and upgrades.
• Develop Solution Options from user requirements including effort and cost estimates.
• Champion internal IT standards and best practices during design/implementation.
• Provide analytical support for complex projects; establish plans and timelines; coordinate with internal/external sources.
• Organize requirements gathering and solution design sessions with customers and partners.
• Develop a support plan and ensure smooth turnover of operations.

Qualifications

• Bachelor of Science or greater in Computer Science, Business Administration, Information Technology, Biology, Chemistry or related field; or significant experience supporting research systems in the pharmaceutical industry.
• 5+ years of experience in a technical or business analyst role with a focus on R&D functional systems and/or IT.
• Experience with Pharma/BioTech R&D systems such as SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI, etc.
• Data analysis experience with SQL, Oracle, Excel, Power BI, etc.
• Experience delivering mid-to-large projects with teams of 5–15 members on time and within budget.
• General knowledge of principles used in development and manufacture of biopharmaceuticals.

Education

• Bachelor of Science or greater in a relevant technical field or significant supporting experience in pharmaceutical R&D systems.

Skills

• Decision Making
• Collaboration
• Agility and Problem Solving
• Leadership
• Organization
• Communication
• Technical: SAS architecture, Linux/Unix and Windows servers, scripting, SQL, ETL, data warehousing, authentication, encryption/compliance, disaster recovery, automation, scheduling tools
• Project Management