IT Senior Application Analyst – HRIS (WORKDAY)

Role Summary

As the IT Senior Application Analyst, you will serve as the subject matter expert supporting Indivior’s Human Resources applications, particularly Workday, across the full lifecycle: design, build, and run. You will partner closely with HR, Payroll, and IT teams to strengthen core systems, improve processes, and ensure a reliable, intuitive experience for employees and leaders. You will also oversee day-to-day service delivery for Workday, including incident management and vendor performance, ensuring issues are handled thoughtfully, escalated appropriately, and aligned with Indivior policies and SOPs.

Responsibilities

• Shape the HR applications roadmap
  • Contribute to the IT and Business Applications roadmap, aligning technology improvements with business needs
  • Participate as a key contributor on system enhancements and projects from concept through implementation
  • Partner with HR and IT teams to assess, prioritize, and deliver continuous improvement initiatives
• Deliver reliable Workday support
  • Oversee the team managing incidents and service requests for Workday
  • Ensure system operations meet business needs while adhering to Indivior policies and SOPs
  • Review incident metrics to identify trends and improvement opportunities
• Support administration, payroll, and controls
  • Provide HR application administration and process updates
  • Support payroll processes across Workday and ADP
  • Execute IT and Sarbanes Oxley (SOX) controls
  • Build and maintain the Workday intranet page with clear, engaging content
  • Support Workday release management activities
• Lead application and vendor management
  • Provide subject matter expertise across design, build, and run phases
  • Act as the primary contact for outsourced application support vendors
  • Ensure service levels are met and issues are escalated appropriately
• Strengthen governance and documentation
  • Mature IT documentation for clarity, consistency, and compliance
  • Review and approve IT governance and procedure documentation
• Build trusted partnerships
  • Meet regularly with HR stakeholders to gather feedback and identify improvement opportunities
  • Empower HR and business users through increased self service and best practices
  • Support end users and super users through guidance and training
• Projects and team leadership
  • Support HR application roadmap planning and delivery
  • Translate business requirements into functional and technical solutions
  • Address risks, issues, and decisions in a timely manner
  • Collaborate across teams and geographies to deliver a high quality user experience

Qualifications

• Industry experience in Pharmaceuticals or Life Sciences
• Experience with Windows, MS Office, Workday, ServiceNow, and SuccessFactors
• 5+ years of application management experience with strong HR systems exposure
• Working knowledge of Workday modules including Core HCM, Recruiting, Advanced Compensation, Talent, and Absence Management preferred
• 3+ years coordinating outsourced application support providers
• Experience with governance, business process improvement, system design, documentation, and testing
• Experience supporting end users and creating training materials
• Customer and results oriented mindset
• Strong communication and collaboration skills
• Effective problem solving and diagnostic abilities
• Flexible, pragmatic approach to work
• Fluency in English required

Education

• Bachelor’s degree in Human Resources, Business, or Information Technology

Additional Requirements

• This position is office-based and requires extended periods of working at a computer and participating in meetings, both virtual and in person. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.