IT Manager (remote)

Role: IT Support Manager responsible for overseeing day-to-day IT service delivery in a commercial-stage biopharma company transitioning to full commercial operations. Objectives include managing MSP/vendor relationships, ensuring SLA adherence, and supporting rapid organizational scaling. Responsibilities encompass incident management, helpdesk operations, end-user provisioning, hardware lifecycle, license compliance, training, project delivery, and cross-departmental collaboration. Requirements: Bachelor’s degree or equivalent, 5+ years in IT support/service management, experience with vendor management, end-user services, hardware/software asset management, and customer support, particularly in biotech or pharma settings preferred. High-value specifics: support for a biotech company in late-stage pre-commercial to launch phase, focusing on remote IT support across US East Coast and Europe, with experience supporting fast growth or product launch advantageous. Technical familiarity with cloud platforms (Microsoft 365, Azure/AWS), ITSM tools, and project management certifications (PMP, ITIL) preferred. The role reports to VP of IT, involves no direct reports, and requires early-shift availability (7:00–7:30 AM ET). Work is remote, supporting a high-trust, mission-driven environment centered on advancing retinal disease therapeutics.