IT Director of Workforce Experience

Role Summary

IT Director of Workforce Experience responsible for leading the Workforce Experience Technology product group focused on learning experiences, productivity, collaboration, and end-to-end field experiences. Drive synergistic initiatives across learning & development, workforce services, and field experiences, leveraging GenAI and emerging technologies to create personalized, scalable learning experiences for a frontline workforce. Shape product roadmaps, manage lifecycle and compliance, and partner with technology services to deliver a best-in-class digital employee experience.

Responsibilities

• Lead Strategic Initiatives: Drive forward-thinking projects that leverage GenAI and other emerging technologies to create personalized, scalable, and innovative learning experiences for our diverse workforce.
• Shape the Future of L&D: Develop and execute a compelling product roadmap aligning with strategic goals, including AI-powered tools to enhance learner engagement and knowledge retention; lead strategy and program execution of next-generation learning experiences.
• Champion Innovation: Collaborate with cross-functional teams, vendors, and platform owners to implement groundbreaking solutions that elevate learning capabilities.
• Harness AI & Data: Utilize analytics and AI-driven insights to inform decision-making, measure outcomes, and continuously improve learning platforms.
• Strategic Leadership: Define vision with leadership, prioritize features, and translate business needs into innovative technology solutions; connect multiple project initiatives into a broader program.
• Operational Excellence: Manage product lifecycle, release planning, and compliance standards, ensuring security, privacy, and quality.
• Foster a Culture of Innovation: Cultivate an inclusive, collaborative environment that encourages diverse perspectives and continuous learning.
• Technology Strategist: Shape the experience and technology strategy for frontline workers; develop a gen AI and Microsoft Co-pilot strategy to elevate productivity and content discovery.
• Partnerships: Work with Technology Services and senior technology leaders to address unmet needs and ensure accountability and execution across frontline workers.
• KPIs: Establish and monitor frontline workforce metrics such as CSAT and NPS.

Qualifications

• Required:
  A Bachelor Degree and a minimum of 10+ years of IT experience, preferably in User Experience, Computer Science, Technology, or related field.
• In-depth knowledge and experience in product ownership and delivering solutions to support business objectives.
• Knowledge of productivity and collaboration platforms including SharePoint, virtual meetings tools, desktop and mobile operating systems, GenAI, digital platforms, and communication tools.
• Acts as an authority resource supporting one or more areas, processes, or technologies for capabilities enablement.
• Strong proponent of change, championing change within and across organizational boundaries and processes and standards.
• Proven expertise in product ownership, Agile methodologies, and JIRA management.
• Deep understanding of Learning & Development business processes and how to leverage GenAI and analytics tools to create impactful solutions.
• Strong strategic thinking with a track record of leading large-scale digital transformation projects.
• Strong analytical skills and familiarity with analytics technologies (PowerBI, PowerAutomate, NLP, LRS, etc.).
• Exceptional communication skills, capable of translating complex tech concepts into compelling stories for stakeholders.
• Experience in vendor management, requirements gathering, and story mapping.
• Experience managing and supporting technology platforms – lifecycle management / technology enhancements.
• General understanding of high-performing teams and OKRs.
• This position may require up to 5% travel, primarily in NJ/PA with occasional travel across North America.

• Preferred:
  Broad understanding of Learning & Development business processes and technologies is preferred.
• Broad knowledge of field sales processes and field sales reporting is preferred.
• 8 years of commercial pharmaceutical experience supporting sales organization, call center, or service group.

Skills

• Required Skills: Business Partner Relations, Creativity, People Management, Product Management
• Preferred Skills: Developing Others, Inclusive Leadership, Leadership, Product Development, Project Management Methodology (PMM), Software Development Management, Stakeholder Management, Strategic Supply Chain Management

Education

• Not specified beyond the Bachelor Degree requirement above.

Additional Requirements

• Up to 5% travel, primarily NJ/PA and occasional North America travel.