IT Asset Technical Coordinator

Role Summary

The IT Asset Technical Coordinator maintains the daily lifecycle of company-issued technology, including tracking, inventory, deployment, reclamation, and secure disposal. You’ll maintain accurate asset records, ensure license compliance, and support productivity for both onsite and remote users. Responsibilities include coordinating hardware and software inventories and procurement needs with senior ITAM staff, suggesting requirement changes, and processing secure asset disposition tasks. As part of the ITAM team, this role acts as a liaison providing functional and operational logistics between IT Specialists, the ITAM team, and business units to optimize asset usage and availability, performance monitoring and inventory management.

Responsibilities

• Maintain and update comprehensive inventory of all IT assets, including computers, servers, network devices, software licenses, peripherals, and mobile devices.
• Coordinate the procurement, deployment, transfer, and retirement of IT assets, following established procedures and best practices.
• Conduct regular audits of asset inventory to ensure accuracy and compliance with audit and compliance requirements.
• Monitor asset utilization to identify underused or obsolete equipment, recommending appropriate actions for optimization or disposal.
• Work closely with IT support teams to facilitate asset installations, upgrades, repairs, and replacements.
• Develop and maintain asset management documentation, including standard operating procedures, user guides, and compliance reports.
• Support software license management and ensure compliance with vendor agreements and legal requirements.
• Respond to asset-related inquiries and provide technical guidance as needed.
• Assist in planning and executing IT asset refresh projects and technology rollouts.
• Provide hands-on technical assistance for IT projects, including but not limited to setup for equipment such as trade shows, conferences and office moves.
• Participate in technology road mapping and UAT for new or changes in the technology offerings.
• Maintain standard software catalogs, coordinating with Information Security for approved applications.
• Receive, stage, and kit equipment; organize stockroom locations; handle RMAs and depot repairs.
• Prepare and ship equipment to other Caris office locations as needed with appropriate documentation and tracking coordinating with site recipients for receipt.
• Perform secure data sanitization and assist with e waste secure disposal through approved recycle vendors obtaining certificates of destruction that meet necessary regulatory and compliance requirements.
• Support and provide necessary documentation for internal/external audits and IT controls monitoring.
• Assist with the fulfillment of asset requests and break/fix tickets within SLAs; partnering with Technical Specialists and cross-functional team members.
• Publish weekly/monthly dashboards on inventory accuracy, fulfillment times, license usage, refresh status, and ongoing spending bringing visibility to any changes in trends for budgeting considerations.

Qualifications

• Required: High School diploma or associate degree combined with 4+ years’ relevant experience managing hardware and software fulfillment, tracking and inventory.
• Required: 2+ years of experience in IT asset management, inventory control, technical coordination or Technical Specialist role.
• Required: Strong understanding of IT hardware and software concepts, asset lifecycle management, and industry best practices.
• Required: Proficiency with asset management systems, stockroom efficiency for streamlined fulfillment and maintaining IT asset audit and compliant controls.
• Required: Excellent organizational and analytical skills with attention to detail.
• Required: Effective communication and interpersonal abilities to interact with diverse teams.
• Required: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Preferred: Familiarity with ITIL or similar frameworks.

Skills

• Experience with asset lifecycle tracking and CMDB.
• Knowledge of software licensing models and compliance requirements.
• Problem-solving aptitude and proactive approach to process improvement.
• Ability to train staff on asset management policies and tools.
• Certifications: ITIL 4 Foundation; IAITAM (CSAM/CHAMP/CITAM); CompTIA A+, JAMF 200+.
• PowerShell/Bash/Python basics for automation and reporting.

Education

• High School diploma or associate degree with 4+ years’ relevant experience in hardware/software fulfillment, tracking, and inventory.

Physical Demands

• Must possess the ability to sit, stand, and/or work at a computer for long periods of time.
• Ability to lift items up to 35 lbs. is required when installing some IT equipment if necessary.
• This role must be prepared to be on call at any time and will also be periodically expected to work off-hours to support projects or emergent events necessitating expedited hardware fulfillments.

Other

• Job may require after-hours response to emergency issues.
• Job may require travel to other site locations.
• Other duties as assigned.