IS Data Center Operations Engineer

Role Summary

IS Data Center Operations Engineer

Responsibilities

• Serve as the liaison between IT teams and facilities staff, ensuring flawless communication.
• Interpret electrical one-line diagrams, distribution drawings, and cooling schematics to support incident response and planning.
• Install, rack, cable, and support enterprise IT systems including Dell PowerEdge, Nutanix, NetApp, and Cisco technologies.
• Support day-to-day moves, adds, and changes (MACs) in building IDF and VDER environments.
• Perform fiber and copper patch cabling in data centers, IDFs, and VDER closets.
• Trace and troubleshoot cabling issues to restore connectivity.
• Monitor infrastructure, proactively detect issues, and bring up with urgency to appropriate teams.
• Apply AI-enabled monitoring and automation platforms to enhance data center operations.
• Maintain documentation of infrastructure layouts, procedures, and operational standards.
• Participate in capacity planning, disaster recovery drills, and continuous improvement initiatives.
• Provide clear and concise direction to internal and external consultants to increase productivity.
• Review and coordinate facility-related maintenances (Mechanical and Electrical) with Facilities teams and notify stakeholders of upcoming activities with potential impacts.
• Support on-site projects / tasks as needed.

Qualifications

• Basic Qualifications:
  • Master‚Äôs degree
  • OR Bachelor‚Äôs degree and 2 years of data center operations experience
  • Or Associate‚Äôs degree and 6 years of data center operations experience
  • Or High school diploma / GED and 8 years of data center operations experience
• Preferred Qualifications:
  • Functional Skills
    • Must-Have Skills:
      • Hands-on experience with rack/stack, structured cabling, and IT hardware installation.
      • Familiarity with Dell PowerEdge, Nutanix, NetApp, and Cisco platforms.
      • Ability to interpret electrical and mechanical drawings (awareness-level competency).
      • Experience using monitoring, alerting, or automation systems (AI-enabled platforms preferred).
      • Solid understanding of IT operations concepts including hardware lifecycle management and disaster recovery.
      • Ability to read and update documentation, diagrams, and cable records.
      • Familiarity with data center, IDF, and telecom closet environments.
      • Experience with fiber and copper structured cabling systems.
      • Knowledge of cable management procedures and capacity planning.
    • Good-to-Have Skills:
      • Familiarity with DCIM (Data Center Infrastructure Management) platforms.
      • Exposure to cooling system operations (CRAC/CRAH, containment, chilled water).
      • Knowledge of scripting/automation tools (Python, Ansible, etc.).
      • Understanding of ITIL practices.
      • Understanding of basic network protocols and architecture.
      • Experience with manufacturing systems and solutions.
    • Professional Certifications:
      • Data center or structured cabling certifications (e.g., BICSI, CDCP, CDCS, ANSI/TIA) preferred.
      • Vendor certifications on Dell, Cisco, or Nutanix preferred!
    • Soft Skills:
      • Strong communication and interpersonal skills for engaging with IT and MEP stakeholders.
      • Excellent troubleshooting and problem-solving capabilities.
      • Ability to adapt to changing priorities and environments.
      • Strong organizational skills and attention to detail.

  Education

  • Master‚Äôs degree or Bachelor‚Äôs degree with related experience as outlined above.

  Additional Requirements

  • Shift Information: This position is onsite and may require working outside of standard business hours, including nights, weekends, and participation in an on-call rotation to support global business operations.