IS Data Center Operations Engineer

Role Summary

IS Data Center Operations Engineer

Responsibilities

• Serve as the liaison between IT teams and facilities staff, ensuring flawless communication.
• Interpret electrical one-line diagrams, distribution drawings, and cooling schematics to support incident response and planning.
• Install, rack, cable, and support enterprise IT systems including Dell PowerEdge, Nutanix, NetApp, and Cisco technologies.
• Support day-to-day moves, adds, and changes (MACs) in building IDF and VDER environments.
• Perform fiber and copper patch cabling in data centers, IDFs, and VDER closets.
• Trace and troubleshoot cabling issues to restore connectivity.
• Monitor infrastructure, proactively detect issues, and bring up with urgency to appropriate teams.
• Apply AI-enabled monitoring and automation platforms to enhance data center operations.
• Maintain documentation of infrastructure layouts, procedures, and operational standards.
• Participate in capacity planning, disaster recovery drills, and continuous improvement initiatives.
• Provide clear and concise direction to internal and external consultants to increase productivity.
• Review and coordinate facility-related maintenances (Mechanical and Electrical) with Facilities teams and notify stakeholders of upcoming activities with potential impacts.
• Support on-site projects / tasks as needed.

Qualifications

• Master’s degree
• OR Bachelor’s degree and 2 years of data center operations experience
• Or Associate’s degree and 6 years of data center operations experience
• Or High school diploma / GED and 8 years of data center operations experience
• Must-Have Skills: Hands-on experience with rack/stack, structured cabling, and IT hardware installation; Familiarity with Dell PowerEdge, Nutanix, NetApp, and Cisco platforms; Ability to interpret electrical and mechanical drawings (awareness-level competency); Experience using monitoring, alerting, or automation systems (AI-enabled platforms preferred); Solid understanding of IT operations concepts including hardware lifecycle management and disaster recovery; Ability to read and update documentation, diagrams, and cable records; Familiarity with data center, IDF, and telecom closet environments; Experience with fiber and copper structured cabling systems; Knowledge of cable management procedures and capacity planning.
• Preferred Qualifications: DCIM platforms; cooling system operations (CRAC/CRAH, containment, chilled water); scripting/automation tools (Python, Ansible, etc.); ITIL practices; basic network protocols and architecture; experience with manufacturing systems and solutions.
• Professional Certifications: Data center or structured cabling certifications (e.g., BICSI, CDCP, CDCS, ANSI/TIA) preferred; vendor certifications on Dell, Cisco, or Nutanix preferred.

Skills

• Strong communication and interpersonal skills for engaging with IT and MEP stakeholders.
• Excellent troubleshooting and problem-solving capabilities.
• Ability to adapt to changing priorities and environments.
• Strong organizational skills and attention to detail.

Education

• Master’s degree
• Bachelor’s degree
• Associate’s degree
• High school diploma / GED

Additional Requirements

• This position is onsite and may require working outside of standard business hours, including nights, weekends, and participation in an on-call rotation to support global business operations.