Internal Medicine Health & Science System Specialist - Austin, TX

Role Summary

Based in Austin, TX, the Health and Science System Specialist (HSSS) launches new products, manages business relationships, understands formulary access, and promotes Pfizer products within assigned health-system accounts. This role leads sales efforts and builds relationships with clinicians, KOLs, and other decision makers across hospital and medical group settings. The HSSS combines customer, market, and disease-state knowledge with strong sales, promotional and strategic business development skills to engage customers remotely and in person using digital tools. The position serves health-system accounts, including academic medical centers, medical groups, centers of excellence, community hospitals, and scaled hospital systems.

Responsibilities

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
• Strategically builds rapport and relationships with KOLs and customers across virtual and F2F environments; demonstrates advanced capabilities toward call objectives (pre call planning, selling skills, clear next steps and appropriate documentation, managing to KPIs); elevated ability to utilize digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; proactively leverages analytics to assist with developing insights and next best action plans
• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs
• Utilizes a customer centric approach to develop and deliver relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources
• Utilizes enhanced product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable)
• Creates meaningful impact with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person)
• Optimizes customer engagements for strategic deployment of approved Pfizer resources to support provider and patient’s needs
• Demonstrates strong patient focus in supporting patients’ ability to access Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources
• Advanced ability to present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions; proactively introduce customers to future state Pfizer on-demand portal (Galaxy) with access to appropriate targeted content
• Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance Pfizer objectives. Able to use triaging protocols and digital apps to create rapid connections with appropriate SMEs to address customer inquiries
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model
• Deep knowledge of applicable institutions/ organizations/health systems/target HCPs
• Drive sales in assigned Health System and/or accounts to include affiliated institutions, Medical Groups and HCPs
• Contributes to the productivity and effectiveness of the IAT, including generating and sharing insights, relationship management, pull through where appropriate.
• Understands and navigates the ongoing changes in the healthcare landscape
• Influences customers by uncovering needs and communicating persuasively
• Understands Stakeholder Mapping and the Patient Journey
• Understands how to utilize insights towards local planning
• Develop strategic account selling and management skills

Qualifications

• Required: Bachelor's Degree.
• Required: Minimum 2 years of previous pharmaceutical biotech or medical marketing/promotional/sales, or relevant experience.
• Required: Have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability.
• Required: Must live within 25 miles of the border of the territory.
• Required: Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.
• Required: Demonstrated leadership across peer groups with the ability to sell within specialized market where third-party reimbursement and service center has been utilized.
• Preferred: Advanced knowledge of disease states, therapeutic areas, and products.
• Preferred: Strategic account marketing, promotional, sales and management skills. Develop comprehensive territory/account/customer plans to drive achievement of desired objectives.
• Preferred: Superior marketing, promotional, sales, technical and relationship building skills.
• Preferred: Consistent, demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance.
• Preferred: Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills.
• Preferred: Advanced ability to engage, influence and support customers throughout the marketing, promotional and sales process, excellent communication, and interpersonal and leadership skills.
• Preferred: Enhanced change agility to quickly learn and embrace new ways of working in a rapidly changing environment.
• Preferred: Advanced Strategic ability to work in a matrix environment and to leverage multiple resources to meet customer needs and deliver results.
• Preferred: Demonstrated track record of strong leadership, cross functional leadership, collaboration, and effective utilization of available resources to drive performance.
• Preferred: Strong organizational and analytical skills are also required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market.
• Preferred: Change agile and able to adapt quickly to workplace changes.
• Preferred: Exceptional time management, and planning and organizing skills.

Additional Requirements

• Travel to all accounts/office locations within territory.
• Overnight travel may be required depending on territory size.
• Ability to work during weekends at medical conventions.