Integrated Insights Ops Excellence Manager

Job Description Summary Job Purpose Ensure the Integrated Insights service line runs with clarity, discipline and efficiency through governance, intake/prioritization, cadence management, quality standards and vendor coordination—enabling consistent delivery of high-impact insights to TAs/V&A and seamless interface with DAP. Job Description Job Dimensions Financial responsibility: Oversees spending on insight-related vendors, assists with budget preparation, and maintains SLA compliance. Decision making: Owns intake triage, delivery cadences and quality gates; recommends resourcing and vendor utilization. Stakeholders: TAs/V&A, Finance, BSI/International Insights Ops, DAP, vendors, Customer Excellence. Impact on the organization Reduces duplication and cycle delays by standardizing ways of working, ensuring on-time delivery, and improving stakeholder confidence in insight outputs. Major Accountabilities Intake, backlog management, SLAs, and delivery calendar for BR/QBR/forecast cycles. Standard templates (briefs, insight packs), QA checks and documentation; ensure reuse of knowledge assets before new studies. Vendor operations: performance tracking, contracting support, milestones, budget adherence. Cross-pillar coordination with DAP for handoffs and dependencies. Gather & develop strategic insights & guidance to drive strategic decisions KPIs On-time delivery %, stakeholder NPS, lead time, reuse rate of existing research, vendor SLA adherence. Conduct deep-dive analyses using internal and external sources to assess market dynamics, competitive positioning, and performance benchmarks and execute other Value & Access metrics for deep-dive as needed. ICE CCPD dashboard management (Content & Campaign Performance Dashboard) Incorporate efficiency by ensuring existing insights from international research via KM platform (Sherlock) are utilized before conducting PMR Ideal Background Education: Business, Life Sciences, Economics, Engineering, Data/Analytics or related. Languages: English + local language desirable. Experience/Professional Requirement: Ops excellence / PMO / analytics operations; experience coordinating vendors and cross-functional rhythms in regulated environments. Solid experience in integrated insights, analytics, market research, data, digital platforms or performance reporting, preferably within pharma, healthcare or other regulated industries Hands-on experience translating business questions into insights, dashboards, analytics outputs or platform requirements. Strong stakeholder management skills, with the ability to work effectively with Commercial, Medical, V&A, Finance, IT/DAP, and external vendors. Ability to communicate insights clearly and deliver decision-ready outputs for different audiences. Skills Desired Agility, Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .