Intake Coordinator I Oncology – Customer Support

Role: Intake Coordinator I – Oncology, serving as the first point of contact for oncology clients requesting molecular testing and managing specimen procurement processes. Responsibilities: create electronic orders in laboratory systems, coordinate specimen collection with pathology labs nationwide, review and analyze incoming documentation and case statuses, resolve discrepancies, and communicate with clients and internal teams to ensure timely case activation. Maintain accurate records, support shipments and case inquiries, and uphold regulatory compliance. Requirements: high school diploma with 1-3 years of customer support experience involving deductive reasoning; proficiency with computer systems such as Office 365, Salesforce, and laboratory information systems. Preferred: knowledge of HIPAA, healthcare terminology, experience in healthcare settings, associate or bachelor’s degree. High-Value: oncology focus, molecular testing, specimen logistics, regulatory compliance, hybrid work environment, periodic travel, and flexibility for evenings, weekends, or holidays.