HUB Operations Senior Manager

Role: HUB Operations Senior Manager overseeing patient support services within Global Commercial Operations at Amgen. Main objectives include leading operational excellence, systems enablement, and process improvements across patient and provider reimbursement support functions. Responsibilities involve managing patient services teams, designing and optimizing workflows for benefits investigation and prior authorization, implementing technology platforms (CRM, HCP tools), and ensuring compliance and regulatory review. Collaboration occurs with internal teams and strategic vendors to enhance patient/provider experience and operational scalability. Qualifications: Bachelor's degree with 6+ years in marketing, sales, or business aligned with commercial or hub operations; preferred experience in reimbursement, call-center management, and process optimization in pharma or consumer industries. Leadership experience and proficiency in project management, analytics, and process improvement are highly valued. High-Value: Focus on patient access, reimbursement, and healthcare provider engagement within biotech, with emphasis on operational systems. Work setup allows for remote/hybrid models; travel requirements are not specified but may involve vendor and internal stakeholder engagement.