HR Senior Manager - Operations Talent & Culture

Role Summary

HR Senior Manager - Operations Talent & Culture. This role leads end-to-end program management for global Operations talent initiatives, including the Operations Graduate Program, external partnerships, and engagement programs within Process Development. You will collaborate with enterprise Talent, Talent Acquisition, University Relations, Global Mobility, and Operations leaders to attract, develop, and retain future leaders while strengthening a high-performing culture across Operations.

Responsibilities

• Serve as the Operations Graduate Program (OGP) program manager with oversight of the end-to-end program design, development, and execution
• Partner closely with business leaders and HR Business Partners to ensure the OGP program meets business needs and evolves in accordance with changing business priorities and leadership challenges; Continuously improve the design and management of the OGP program; Evolve program standards and business processes
• Foster a sense of community with program participants and ensure a positive participant experience
• Manage the financials associated with OGP including purchase orders, invoices, and budget forecasting and reconciliation to Finance Partners
• Maintain program-related resources
• Identify and continuously monitor meaningful metrics to assess program effectiveness and business impact
• Establish and sustain university partnerships to create a high-quality talent pipeline for the Operations Graduate Program, ensuring degree programs and candidate qualifications align with business and program needs while adhering to university policies
• Ensure team's close partnership with the enterprise Talent team, Talent Acquisition and University Relations, Global Mobility, and other key partners; collaborate with these teams to develop processes, tools, and resources that provide a seamless recruitment, selection, onboarding, and conversion experience
• Lead Ops T&C external partnership programs
• Develop and oversee the overarching external engagement and partnership strategy, including year-over-year roadmap and ongoing continuous improvement and evolution
• Manage the portfolio of Ops T&C partnerships; act as the relationship manager with external partners; identify how to best leverage the partnerships to support business needs; ensure the partnerships are achieving the intended outcome
• Maintain accountability for end-to-end management of Ops T&C external engagements, including planning, project management, and event execution
• Partner with business and HR stakeholders—including Talent Acquisition, University Relations, Operations T&C program managers, Operations leaders, and Hiring Managers—to define and deliver a shared vision that drives innovation, growth, and engagement, ensures successful program delivery aligned with enterprise philosophy and guidelines, and supports adoption of program enhancements through effective change management
• Manage the financials associated with external partnerships

Qualifications

• Required: Doctorate degree
• Required: Master’s degree and 2 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Required: Bachelor’s degree and 4 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Required: Associate’s degree and 10 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Required: High school diploma / GED and 12 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Preferred: MBA or Master’s degree in Industrial and Organizational (I/O) Psychology, Human Resources, Organizational Development, or other related disciplines
• Preferred: Experience in human resources, learning, leadership development programs, and/or talent management
• Preferred: People leadership experience
• Preferred: Previous experience working in Operations in the biopharmaceutical industry
• Preferred: Experience working across functions and geographies and in a matrixed organization
• Preferred: Demonstrated strong project management skills with experience managing large projects involving multiple functions and shared accountabilities
• Preferred: Strong analytical skills and understanding of how to use data to inform program and process design
• Preferred: Ability to develop practical but innovative solutions to business problems without precedent
• Preferred: Ability to see relationships among different projects and initiatives, and a drive to want to facilitate connections among them to ensure a more impactful outcome
• Preferred: Strong executive presence and verbal and written communication skills
• Preferred: Ability to develop relationships at all levels of the organization
• Preferred: Demonstrated ability to understand the clients’ needs and translate them into actions
• Preferred: Ability to provide individual coaching and feedback to business clients, team members, and program participants
• Preferred: Ability to navigate a fast-paced environment and balance multiple priorities and competing demands
• Preferred: Ability to navigate change and work with ambiguity
• Preferred: A conviction for efficiency, ingenuity, and impact over activity
• Preferred: Willingness to “speak up” and respectfully challenge previous processes to drive continuous change

Skills

• Program management and project leadership
• Stakeholder management and cross-functional collaboration
• Strategic planning and external partnerships management
• Data-driven decision making and analytics
• Change management and continuous improvement
• Relationship building and executive communication
• Coaching and mentoring for career development

Additional Requirements

• Travel for team and program events scheduled throughout the year