HR Operations Case Management Lead

Role: HR Operations Case Management Lead specializing in designing and guiding HR ServiceNow-based case management solutions. Objectives include translating business needs into technical platform configurations to optimize HR service delivery. Responsibilities encompass stakeholder collaboration for requirements gathering, managing ServiceNow case modules, customizing workflows, and supporting process improvements through data analysis and reporting. The role also involves developing documentation, providing user training, and staying updated on ServiceNow innovations. Qualifications: Bachelor’s degree in HR, IT, or related field; over 8 years of HR Operations experience, with at least 5 years involving system and platform expertise, specifically case management and ServiceNow HRSD modules. Technical skills include system design, scripting, and customization, with strong knowledge of HR processes and best practices. Preferred: ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist). HighValue: Focus on HR ServiceNow platform, HR operations processes, system customization, and process optimization. Collaboration across HR stakeholders and technical teams. Work setup details and travel are not specified.