Hospitality Coordinator

Role Summary

Provide administrative & operations support to the Hospitality department including, but not limited to: customer service, coordinating departmental tasks, assist in the planning and execution of company events, providing reports and spreadsheets and assisting with commuter transportation programs.

Responsibilities

• Provide general administrative and day-to-day operations to the Hospitality department.
• Handle administrative needs of the Hospitality team as requested.
• Assist with the planning and organizing of company events.
• Coordinating with catering staff to ensure that all details of catering event are handled.
• Produces and edits moderately complex to complex correspondence, documents and reports using Word, PowerPoint, Excel.
• Prepares mailings and distributions.
• Participates in the safety emergency evacuation team program.
• Complies with all company health & safety policies and procedures.
• Maintain the Hospitality Intranet pages and update guideline and work instruction procedures.
• Assist with planning and executing of transportation for corporate events.
• Supports with transportation compliance of reporting, data and service levels.
• Aids in the maintaining of the electric vehicle charging program.
• Supports the campus commuter shuttle program.
• Oversee the breakroom operation which includes a snack program.
• Ensuring that all hospitality activities are completed within a timely manner and meet expectations.
• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED) and 4 years of related experience; or,
• AS/AA degree in a related discipline and 4 years of related experience; or,
• BS/BA degree in a related discipline; or,
• Equivalent combination of education and experience.

Skills

• Strong computer skills including well-developed knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Internet research capabilities.
• Ability to multi-task, organize and prioritize time-sensitive tasks and display effective, independent project management skills.
• Ability to use sound judgment and initiative in resolving problems and making recommendations.
• Enthusiastic about providing the best possible customer service with a high level of organizational skills.
• Must exude very helpful and energetic qualities with a positive attitude.
• Must be detail-oriented.
• Demonstrates tact, diplomacy, respect, and confidentiality; is approachable and interacts professionally; builds business relationships based on mutual respect.
• Must be proactive and have the ability to work both independently and in a team atmosphere with minimal supervision.
• Responds well to shifting priorities by maintaining flexibility and professionalism.
• Routinely anticipates and takes initiative to problem-solve and recommends and implements process/project improvements.
• Understanding of departmental procedures and processes with the ability to act as an information source on departmental operations and policies.
• Up-to-date knowledge of relevant desktop systems and software and ability to apply them to improve department effectiveness and execute daily and ongoing projects.

Education

• High school diploma or general education degree (GED) and 4 years of related experience; or,
• AS/AA degree in a related discipline and 4 years of related experience; or,
• BS/BA degree in a related discipline; or,
• Equivalent combination of education and experience.