Helpdesk Support Technician

Role: Helpdesk Support Technician providing technical assistance for desktop hardware, software, network, and infrastructure issues within a regulated healthcare-related environment. Responsibilities: troubleshoot user hardware/software problems, automate PC/system deployments, manage system updates, maintain documentation, support remote/data center/office infrastructure, and assist with system upgrades and project work. Requirements: 5-7 years in Help Desk or Network Administration, college degree in IT or related experience, A+ and Network+ certifications, strong customer service and troubleshooting skills, proficiency with Windows OS, Office, Active Directory, GPO, and networking protocols. Preferred: Microsoft certifications, experience in regulated/pharmaceutical industry, and remote infrastructure support. HighValue: Healthcare/regulatory environment, healthcare systems, Windows Server, cloud support, onsite and remote support, travel as needed. WorkSetup: onsite Vandalia, OH; some travel required.