Head of Solutions Engineering

Role Summary

Head of Solutions Engineering, leading a specialized team to accelerate cloud transformation, modernize API frameworks, and improve infrastructure reliability across global pharmaceutical operations. Collaborates with the Agentic AI core team to support AI-powered innovation and scalable, compliant solutions. Directly influences architecture and delivery for 130K+ users, 21,000 hosts, 4,000 databases, and 5,000 applications.

Responsibilities

• Recruit 5-7 specialized solution engineers across Cloud, API/Integration, Database, Network, and Observability
• Establish cross-domain collaboration frameworks to eliminate technical silos
• Drive professional development and career growth for high-performing technical talent
• Lead through influence and technical credibility in a matrix organization
• Partner with Agentic AI core team to design infrastructure supporting intelligent automation
• Architect cloud-native solutions optimized for AI/ML workloads with pharmaceutical compliance
• Establish real-time data pipelines enabling AI-powered drug discovery and manufacturing
• Implement API frameworks supporting agent-to-agent communication and automated decision-making
• Lead hybrid cloud migration with AWS/Azure governance and FinOps
• Design an enterprise API strategy enabling seamless pharmaceutical data flows
• Modernize data architecture supporting AI/ML analytics and regulatory compliance
• Implement monitoring platforms targeting incident reductions and MTTR improvements
• Deploy a zero-trust network architecture across global pharmaceutical operations
• Co-develop enterprise standards with Enterprise Architecture; guide technology evaluation and vendor strategies
• Establish architectural decision frameworks ensuring consistency across global operations
• Integrate GxP, SOX, and pharmaceutical regulatory requirements into technology practices

Qualifications

• Required Experience:
  • 15+ years of enterprise technology leadership including 5+ years leading technical teams with hiring authority
  • Deep expertise across 3+ domains: Cloud Architecture, API/Integration, Database, Network, and Observability
  • Large-scale transformation leadership in organizations with 10,000+ users
  • Regulated industry experience with GxP, SOX, HIPAA, or equivalent compliance
  • AI/ML infrastructure experience, including data pipelines and cloud-native ML platforms
  • Multi-platform integration and strategic technology planning at enterprise scale
  • Travel: 30% domestic and international travel required
  • English fluency
• Highly Valued Experience:
  • Agentic AI or intelligent automation platform implementation
  • Multi-cloud expertise (AWS/Azure) with FinOps and governance
  • Site Reliability Engineering with observability platform implementation
  • Global technology operations across distributed teams and regulatory environments

Skills

• Cross-Domain Technical Leadership
• AI-Technology Translation
• Pharmaceutical Business Acumen
• Strategic Communication for C-level audiences
• Innovation-Compliance Balance

Education

• Required: Bachelor's degree in Computer Science, IT, Engineering, Systems Analysis, or related field; or 20+ years of progressive enterprise technology leadership as substitution
• Preferred: Master's degree in Computer Science, Information Systems, Engineering Management, or MBA with technology/healthcare focus
• Cloud certifications: AWS Solutions Architect Professional, Azure Solutions Architect Expert
• Enterprise Architecture: TOGAF, Zachman Framework
• Additional certifications: DevOps, Automation (Terraform, Kubernetes), Networking, Security, AI/ML platforms