Head of Patient Support Services Evolution and Strategy

Role Summary

Sanofi seeks an innovative, strategic, and experienced Patient Support Services leader to serve as the Head of PSS, Evolution and Strategy. This role oversees strategic ownership and execution of projects aimed at improving patient and HCP experience, modernizing the PSS vision, solutions, and capabilities. The position leads centers of excellence in Affordability, Patient Experience, HCP Experience, Specialty Pharmacy Performance, and AI Technology, guiding unified messaging and cross-functional collaboration to drive a best-in-class patient experience.

Responsibilities

• Lead the strategic direction and execution for assigned projects within PSS, supporting the transformation of Sanofi PSS programs to build and maintain best-in-class patient, HCP and caregiver experiences.
• Develop and communicate a visionary roadmap for the transformation of Sanofi's PSS ecosystem, and align learnings and development across leadership and teams.
• Lead and inspire the team responsible for transformative efforts, defining value-at-stake and KPIs across HCP and patient impact while reducing program cost and gross-to-net impact.
• Foster a culture of innovation and excellence through coaching and professional development of team members.
• Direct horizon scanning to identify external innovation opportunities, with emphasis on AI and digital technologies, to enhance patient, HCP, and caregiver experiences.
• Drive innovative solutions to enhance capabilities and services of existing brand support programs.
• Identify and implement new approaches and technologies to improve program efficiency and effectiveness.
• Oversee strategic planning and execution of new program launches within the PSS ecosystem in collaboration with other therapeutic area leads.
• Develop and implement continuous improvement initiatives to enhance overall effectiveness of patient support services.
• Lead unified PSS messaging and ensure cohesive strategic alignment across the ecosystem for future GMs and new-to-market brands.
• Ensure consistency of GTN tools and solutions to support patient assistance and financial support, including metrics, analytics, and language across PSS programs.
• Provide strategic oversight for operational aspects of transformation efforts and monitor impact using data and analytics for continuous improvement.
• Collaborate with cross-functional teams to align transformative initiatives with business objectives and support implementation of patient support strategies.

Qualifications

• Required: 10 to 15 years of experience in the pharmaceutical/biotech industry with a focus on patient support services; PSS Affordability, operations, and performance experience; proven track record in leading strategic transformation initiatives and managing operational changes; strong cross-functional collaboration and interpersonal skills; excellent communication and organizational abilities.
• Preferred: Bachelor’s degree in a relevant field; MBA or advanced clinical degree; experience leading large cross-functional commercial initiatives; experience developing business cases with expected impact and change management; strong understanding of FDA or OIG regulations.

Education

• Bachelor’s degree in a relevant field
• Advanced degree (MBA or advanced clinical degree) preferred

Additional Requirements

• Travel up to 30%