Head of Patient Services

Job Description

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As a member of Takeda Oncology, your work will contribute to our bold, inspiring vision We aspire to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best. Join Takeda Oncology as the Head of Patient Services out of our Cambridge, MA office.

As the Head of Patient Services, you will lead the strategic design, execution, and optimization of patient support programs across Takeda Oncology Business Unit (OBU). In this role you will ensure seamless access to therapies, enhance patient experience, and drive innovation through digital transformation and cross-functional collaboration. You will oversee hub operations, co-pay assistance, patient onboarding, adherence programs, and reimbursement support, budget management, and ensuring compliance and operational excellence. This role will be highly collaborative across multiple stakeholders within US Patient, Value, and Access along with the overall OBU and Takeda USBU.

How you will contribute

• Develop and execute a visionary roadmap for patient support services (PSS) transformation.
• Lead enterprise-wide initiatives to modernize patient engagement using AI, digital tools, and data analytics.
• Align patient services strategy with brand and market access priorities.
• Oversee end-to-end patient journey support including onboarding, hub services, co-pay, PAP, adherence, and e-services.
• Ensure consistency in messaging, tools, and service delivery across brands.
• Monitor performance metrics and drive continuous improvement using data insights.
• Vendor & Stakeholder Management
• Select and manage third-party vendors for hub operations and patient support delivery.
• Collaborate with internal teams (Marketing, Market Access, Legal, IT, Compliance) to ensure alignment and execution.
• Coordinate closely with Entyvio brand marketing to ensure alignment and fulfillment of marketing needs.
• Build effective working relationships across departments including Marketing, Managed Markets, Sales, Medical & Scientific Affairs, Training, Compliance, PAP, Pharmacovigilance, and Legal to support reimbursement and patient service programs.

Minimum Requirements/Qualifications

• B.A. or B.S. required, Graduate degree or advanced training in business or related field preferred.
• 10+ years of health care industry experience required, pharmaceutical experience desirable.
• 7+ years of Patient Services strategy, design, implementation, and operations required.
• Manage complex projects, think strategically and understand details.
• Ability to partner, build relationships and influence decision making within multi-disciplinary teams both internally to Takeda and externally across the pharmaceutical industry.
• This position requires demonstrated success in managing relationships and operations in a pharmaceutical healthcare environment.
• Deep and comprehensive understanding of the pharmaceutical industry, with extensive experience in Patient Services.
• Proven ability to apply technical knowledge to complex patient support models and reimbursement landscapes.
• Demonstrates strategic enterprise thinking, consistently identifying innovative ways to serve patients and enhance trust, reputation, and business outcomes.
• Creates a collaborative and inspiring environment that motivates teams and drives organizational progress.
• Prioritizes effectively, focusing on high-impact initiatives and delivering superior results.
• Elevates organizational capabilities to meet current and future needs.
• Communicates complex information clearly, confidently, and with influence.
• Skilled at working across functions, geographies, and cultures to align stakeholders and drive results.
• Exceptional communicator—able to persuasively convey ideas and data both verbally and in writing.
• Builds credibility and confidence internally and externally through effective teamwork and leadership.
• Distills complex issues into simple, actionable insights.

More about us

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Boston, MA

U.S. Base Salary Range:

$174,500.00 - $274,230.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Locations:

Boston, MA

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Job Exempt:

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.