Head of Patient Services

Pharvaris is a late-stage biopharmaceutical company developing novel, oral bradykinin B2 receptor antagonists to potentially address all types of bradykinin-mediated angioedema. By targeting this clinically proven therapeutic target with novel, oral small molecules, the Pharvaris team is advancing new alternatives to injected therapies for the prevention and treatment of hereditary angioedema (HAE) attacks, and other bradykinin B2-receptor-mediated indications. HAE is a rare and potentially life-threatening genetic disease and people living with HAE can suffer sudden and prolonged attacks of swelling in multiple areas of the body, including the airway, which can be life-threatening.

We are expanding our U.S. Commercial team and are looking for a Head of Patient Services, to join our team and report to the Vice President, Market Access, Trade, & Patient Services.

We have a culture built on the core values of considering others carefully, leading with trust, ensuring rigor and diversity of thought, and contributing freely.

Our company is driven by individuals committed to developing breakthrough therapies which can have a real impact on people’s lives. If you are looking for a place where your work can have meaning, and you can make a difference – Pharvaris is the place for you!

Location

At Pharvaris we promote and enable a flexible hybrid work environment, where our employees choose from where (and to some extent when) they prefer to work. Whilst this is a remote/hybrid role, you need to be in the US, preferably on the East Coast and/or greater Boston area.

The role

The Head of Patient Services will lead, build, and oversee the development, implementation, and management of a comprehensive patient support program to ensure patients have access to therapies and receive the assistance needed throughout their treatment journey. This role will collaborate closely with cross-functional teams including sales, marketing, market access, medical, legal, advocacy, and other Pharvaris leadership to establish and maintain effective and differentiating patient support strategies and resources.

Responsibilities:

• Design, develop, and implement a patient support program CRM and HUB that facilitates seamless patient access and adherence to therapies
• Select and secure contracts with selected patient service build and support vendors (CRM, copay, telephony, translation, etc.)
• Lead innovation and drive program enhancements to optimize customer service and patient access to therapies by identifying emerging opportunities for a best-in-class program
• Ensure HUB performance is communicated to key stakeholders by developing and implementing performance dashboards and improvement plans as needed
• Collaborate with Commercial Operations to identify analytics to measure programs and assist the commercial business in driving data-driven decisions
• Monitor the effectiveness and overall performance of patient support programs and develop processes to increase the effectiveness and efficiency of the program services
• Ensure best-in-class systems and communication platforms for HCPs and patients
• Build and maintain program SOPs, business rules, workflows, call guides, training, and reports while ensuring operational compliance with industry regulations, company policies, and legal requirements related to patient support activities
• Collaborate with payer and field reimbursement teams to align patient services with market access and reimbursement strategies
• Lead the development of patient education materials, financial support, adherence programs, and other support tools in alignment with regulatory and compliance standards
• Initiate and manage partnerships with external vendors and service providers involved in patient support programs (i.e. CRM and copay vendor, etc.)
• Responsible for the operational oversight and day-to-day management of the Patient Services team, including development and ongoing management of goals and objectives setting for each employee, and performance coaching
• Developing, implementing, and leading training for all onboarding and ongoing training needs for the patient services team, including product knowledge, access and reimbursement

Requirements:

• Bachelor's degree in healthcare administration, business, or a related field; advanced degree preferred
• 12+ years of experience in rare disease patient support services or related roles within the biotech/pharmaceutical industry
• Demonstrated ability to build, implement, and lead a rare disease patient services team with strong patient focus
• Demonstrated leadership experience with a proven ability to build and lead a patient services team
• Strong strategic vision and a track record of developing and implementing patient-centric programs in rare disease
• In-depth knowledge of rare disease patient access services, compliance requirements, and market dynamics, including reimbursement and patient assistance programs
• A strong commitment to patient well-being and improving treatment journeys through innovative support services
• Proven ability to work effectively in a fast-paced, dynamic environment and drive results
• Solid understanding of the US healthcare system, patient assistance programs, and relevant regulations associated with patient privacy
• Excellent communication and relationship management skills
• Ability to manage budgets and optimize financial resources to ensure program sustainability and performance
• Up to 30% travel as necessary with Field Sales, Marketing, and Market Access to visit accounts and make presentations about the company’s reimbursement strategy and services; attend commercial and other relevant business-related meetings

We are looking for someone that has:

• Strong patient focus and understanding of the patient journey
• Self-starter and self-sufficient - able to develop account plans, hit deadlines and achieve clearly defined launch goals
• Collaborate with internal team members (Marketing, Sales, Advocacy, Market Access, Medical, Compliance, Legal and Finance, etc.) to ensure intentional cross-functional planning and execution
• Strong leadership experience with ability to build, coach, develop and mentor team members
• A strategic, solution-oriented thinker with strong analytical skills and a patient-first mindset
• Understanding of payer decision-making processes
• Specialty pharmacy and strong reimbursement experience