Head of Commercial & Medical Field Excellence

Role Summary

As the Head of Commercial & Medical Field Excellence, you will lead multiple teams dedicated to the strategic alignment, planning, training, and measurement of excellence across Biogen's Commercial and Medical field teams. You will oversee standards, frameworks, and systems that drive daily operations and the conduct of Biogen’s business, enhancing the effectiveness of over 800 field employees across diverse therapeutic areas. You will partner with Therapeutic Area Heads and Medical Affairs leadership to drive field effectiveness, ensuring operational rigor and integration with commercial priorities, and lead Commercial Learning & Development to embed growth and execution as a core strategic pillar.

Responsibilities

• Drive field team effectiveness by setting strategy, direction, and operational frameworks for Commercial and Medical field forces.
• Lead Commercial Learning & Development, designing and implementing onboarding, ongoing training, leadership development, and curricula aligned with therapeutic area and brand strategies.
• Define sales strategy integration and partner with senior Commercial leaders to ensure call planning, targeting, and field resource deployment align with business priorities.
• Oversee field operations excellence including HCP call plan design, field technology platforms, incentive compensation design, and awards & recognition programs.
• Establish Medical Field metrics and dashboards in partnership with Medical Affairs leadership.
• Own field execution analytics & reporting, leading the design of dashboards and executive-level reporting of field effectiveness.
• Lead strategic planning for field enablement platforms ensuring scalability, compliance, and innovation.
• Manage IC budgets and provide leadership decision support on plan adjustments.
• Represent US BIO perspective in leadership forums and serve as the primary point of contact bridging Commercial, Medical, and enabling functions.
• Drive cross-functional transformation initiatives and coach and develop talent within Field Ops and Commercial Learning organizations.

Qualifications

• Required: Bachelor’s degree; advanced degree (MBA, MS, or relevant scientific/business discipline) highly preferred.
• Required: Minimum of 14 years of progressive experience in bio/pharmaceutical commercial operations, sales excellence, or analytics, with at least 5 years in a leadership role.
• Required: Strong preference for prior leadership of Operations, Field Excellence, or Commercial Learning organizations.
• Required: Deep understanding of pharmaceutical/biotech commercial strategy drivers, field execution standards, and compliance/firewalling requirements.
• Required: Proven expertise in CRM/SFA platforms (Veeva strongly preferred), sales reporting, and analytics.
• Required: Demonstrated leadership in sales incentive compensation design and performance tracking.
• Required: Experience leading Commercial Learning & Development functions.
• Preferred: Experience in Medical Affairs planning & tactical execution of medical field personnel.
• Preferred: Ability to lead change management and organizational transformation in a matrixed environment.
• Preferred: Strong interpersonal and influencing skills with the ability to operate effectively at senior leadership levels.

Skills

• Required: Strategic leadership and cross-functional collaboration
• Required: Data-driven decision making and analytics literacy
• Required: Change management and organizational transformation capabilities
• Preferred: Advanced communication and stakeholder management at senior levels