Head of Commercial Learning and Development

Role Summary

As the Head of Commercial Learning, you will be responsible for the end-to-end learning strategy for the US commercial organization. You will lead a high-performing team of trainers and instructional designers to build a Learning Organization that translates brand strategy into field behaviors. You will ensure that every member of the field force—from new hires to veteran leaders—possesses the customer engagement, clinical, pull-through, and leadership competencies required to succeed in a highly regulated and competitive marketplace. Additionally, you will lead the strategy, development, and execution of training programs for sales and market access teams across levels while managing budgets, teams, vendors, and using metrics to prove ROI and drive performance.

Responsibilities

• Oversee the creation of comprehensive learning pathways for diverse roles, including Sales Representatives, Field Managers, and Market Access professionals.
• Develop learning content for both new hires and continuous learning across various mediums such as e-learning, POA meetings, and workshops.
• Set the standard for modern pedagogy, incorporating micro-learning, gamification, and simulation-based training.
• Oversee the design and delivery of a Leadership Development Curriculum for field leaders.
• Manage a team of franchise-aligned trainers, ensuring adherence to standards of excellence and adult learning principles.
• Manage learning budgets, select and oversee agency partners, and coordinate with IT on LMS needs.
• Drive a structured approach to learning needs analysis, linking identified gaps to learning interventions.

Qualifications

• Required: Bachelor's Degree in a relevant field; 15+ years in Pharmaceutical Commercial roles; 7–10 years specifically in Learning & Development leadership; deep understanding of adult learning; proven track record building curriculum from the ground up; experience defining a learning roadmap, KPIs, and developing LMS and other technology platforms; experience managing a sizable, diverse team (10+) of specialists and remote trainers; ability to coach and develop trainers; strong cross-functional influence; ability to drive change and pivot training in response to new clinical data or competitive launches.
• Preferred: Master’s Degree in Instructional Design, Education, or related field; experience with cutting-edge educational technologies and platforms.

Education

• Required: Bachelor's Degree in a relevant field
• Preferred: Master’s Degree in Instructional Design, Education, or related field