Group Leader - Customer Service

Role: Support center operations as a reception and donor flow coordinator in a plasma collection setting, ensuring efficient donor screening, education, and process adherence. Responsibilities: train reception staff, facilitate donor screening per SOPs, educate donors about plasma-derived products, manage communication, monitor for reactions during/after pheresis, optimize donor throughput, calibrate equipment, document data accurately, and support management with scheduling and technical issues. Qualifications: high school diploma or equivalent; at least 18 months experience in clerical, customer service, or healthcare environments, preferably plasma collection; basic math skills; general knowledge of pheresis processes. High-Value: experience in plasma collection, pheresis operations, health safety protocols, and documentation systems. Work setup: unspecified, but implied to be on-site in a clinical or collection center environment.