Group Leader - Customer Service

Role: Donor Center Reception and Screening Coordinator, responsible for training staff, facilitating donor flow, and conducting screening procedures in a plasma collection environment. Responsibilities: assist qualified donors with health history assessments, perform health screenings (blood pressure, pulse, temperature, finger stick hematocrit and protein testing), register donors, educate on plasma products, ensure safety protocols, calibrate and troubleshoot equipment, and maintain accurate documentation and environment. Requirements: high school diploma; minimum 18 months experience in clerical, customer service, healthcare, or plasma collection settings; basic math skills; ability to perform physical tasks including standing, lifting up to 25 pounds. HighValue: plasma collection, donor screening, health & safety, equipment calibration, compliance with SOPs, bilingual skills may be required. WorkSetup: may include extended hours, overtime, and use of PPE in a fast-paced, safety-sensitive environment.