Group Leader - Customer Service

Role: Donor Center Technician responsible for donor registration, screening, education, and operational support in plasma collection. Objectives include ensuring efficient donor flow, maintaining compliance with SOPs, and providing technical guidance to staff. Responsibilities encompass conducting health screenings, calibration and troubleshooting of equipment, recording donor data accurately, and supporting safety and environmental protocols. Qualifications: High school diploma or equivalent; minimum 18 months experience in clerical, customer service, or healthcare-related role, preferably in plasma or blood donation environments; basic math skills. Preferred skills include bilingual abilities and cross-training in different center areas. High-Value Details: Focus on plasma pheresis operations with adherence to GxP, SOP, and OSHA standards; experience with donor data management systems; physical capability to perform standing, walking, and lifting tasks; work in a fast-paced environment with exposure to blood-borne pathogens, chemicals, and extreme temperatures. Work setup: Full-time, on-site, with overtime and extended hours as needed. Compensation ranges from $19.52 to $21.31 per hour, depending on experience and skills.