Group Leader - Customer Service

Role: Donor Services Associate responsible for donor registration, screening, education, and ensuring efficient plasma collection processes. Objectives include maintaining high-quality donor flow, providing education on plasma donation and therapeutic products, and ensuring adherence to SOPs and safety protocols. Responsibilities encompass performing health screenings (vitals, finger sticks), managing donor data, calibrating equipment, resolving technical issues, and supporting staff training. Qualifications: High school diploma; at least 18 months experience in clerical, customer service, or healthcare-related roles, preferably within plasma collection. Skills include basic math, strong communication, and ability to perform physical tasks in a fast-paced environment. High-Value: role involves blood/ plasma donation procedures, health and safety compliance, and equipment troubleshooting. Work setup is typically on-site with extended hours and physical activity; bilingual skills may be preferred.