Group Leader - Customer Service

Role: Donor Center Receptionist responsible for donor intake, screening, registration, and education within a plasma collection center. Objectives include ensuring efficient donor flow, compliance with SOPs, and maintaining safety and quality standards. Core responsibilities encompass screening qualified donors (health history, vitals, finger stick), registering donors, educating on plasma products, troubleshooting equipment, and supporting staffing needs. Qualifications: High school diploma, at least 18 months of customer service or healthcare-related experience, basic math skills, and ability to perform physical tasks. Preferred qualifications may include bilingual skills. High-Value: Focus on plasma donation, compliance with health and safety regulations (OSHA, HSE), involvement in hyper immune programs, and cross-training opportunities. Work setup: Full-time, often requiring overtime, standing/walking, and working in a fast-paced environment with exposure to hazards; physical ability to lift up to 25 lbs. Travel not specified; role centered in a clinical or donation center setting.