Group Lead, Customer Service Distribution

Role: Customer Service Lead overseeing daily customer service operations within AbbVie's global supply chain. Responsibilities: manage customer master data, handle EDI and order management processes for pharmaceuticals including RX, OTC, controlled drugs, and contract manufacturing; serve as SME in SAP, EDI, and compliance standards; analyze performance metrics, support new product launches, and ensure audit readiness. Requirements: Bachelor's degree in business or related field, 3-5 years of customer service experience; proficiency in SAP/Fiori, EDI, and Microsoft Office; strong decision-making and cross-functional collaboration skills. HighValue: experience with regulated pharmaceutical supply chain, cGMP, FDA compliance, and GxP standards; handling complex order types; supporting audits and compliance documentation. WorkSetup: not specified; requires engagement with cross-functional teams and vendors.