Group Lead, Customer Service Distribution

Role: Customer Service Lead overseeing daily customer service operations within AbbVie's supply chain, focusing on process optimization, team support, and stakeholder engagement. Responsibilities include managing customer master data through SAP/Fiori, EDI, and order management for diverse product types such as RX, OTC, controlled drugs, and export orders; serving as SME and escalation point; analyzing performance metrics; ensuring compliance with quality, regulatory, and audit standards; and supporting new product launches and project initiatives. Requirements: Bachelor's degree or 3-5 years' customer service experience; proficiency in SAP/Fiori, EDI, MS Office; knowledge of cGMP, FDA regulations, and pharmaceutical manufacturing principles; strong decision-making, analytical, and cross-functional leadership skills. Preferred: experience leading projects in regulated biopharma environments, familiarity with audit processes, and ability to influence teams. HighValue: focus on pharmaceutical supply chain, regulated industry compliance, customer master data, and multi-product order management. WorkSetup: role specifics on location and travel are not detailed.