Global Travel Operations, Senior Manager

Responsibilities:
- Manage day-to-day outsourced travel support model, including global TMC vendor management and compliance with company policies.
- Serve as vendor manager and liaison between internal teams and TMC; ensure performance goals and service level agreements.
- Monitor vendor performance/compliance using data analysis; anticipate issues; propose vendor process changes; mitigate vendor risk.
- Partner with TMC on supplier negotiations, customer service, cost savings, and reduced environmental impact.
- Monitor traveler compliance with Global Travel & Expense policy and recommend policy updates.
- Develop processes/tools to strengthen the program and enhance customer experience.
- Refine Concur Travel configuration; establish scalable centralized processes; evaluate global travel regulations/capabilities.
- Maintain reporting mechanisms and Power BI dashboards; analyze trends and provide decision support.
- Manage Internal Audit requests/observations.
- Design and implement training materials to improve policy compliance.
- Lead special projects and enterprise initiatives.
- Travel globally at least 20%.

Qualifications:
- Bachelor’s degree in a relevant discipline.
- 7+ years’ experience in corporate travel (or equivalent); project and vendor management.
- Global corporate experience in biotech or comparable regulated industry.

Skills/Knowledge:
- Vendor management experience for a Global Travel Management Company; experience with Concur (preferred).
- Strong analytical skills; ability to integrate multiple data sources.
- Executive-ready presentation skills using data-driven insights.
- Customer-service mindset; change leadership across cross-functional global teams; Microsoft Office (Excel/PowerPoint).

Other:
- Experience with online travel booking systems (preferably Concur Travel).

Pay range: $117,600 - $176,400.