Global Client Services Lead

Role: Operational support specialist for Client Services, focusing on performance oversight, workflow management, and continuous improvement within a biopharma setting. Responsibilities: monitor daily operations, coordinate team activities, review operational trends, escalate issues, support leadership in performance management, and drive process enhancements. Qualifications: Bachelor's degree with 2+ years of related customer service experience or equivalent; preferred experience in biotech, healthcare, or sales, with proficiency in CRM systems (e.g., Salesforce), data analysis, and tools like Microsoft Power BI. High-Value: customer service in biotech/healthcare, operational management, data analysis, global team collaboration. Work setup: primarily office-based in Boston, MA, with up to 5% travel.