Global Client Services Lead (11:30 AM - 8:00 PM)

Role: Operational support specialist for the Client Services department, overseeing daily performance, workflow, and service delivery. Primary objectives include ensuring departmental metrics are met, supporting team development, managing escalations, and driving process improvements. Responsibilities encompass monitoring operations, coordinating team activities, analyzing trends, supporting leadership in performance management, and fostering continuous improvement initiatives. Qualifications: Bachelor's degree with 2+ years' customer service experience or equivalent combination of education and experience; preferred experience in biotech, healthcare, or related fields. Skills include proficiency with CRM systems (Salesforce), data analysis (Power BI), and Microsoft Office; strong communication, problem-solving, and leadership abilities. High-Value: Focus on biotech or healthcare customer service, with experience managing global teams, handling multiple projects, and working with data/trend analysis. Knowledge of HIPAA and compliance standards is advantageous. Work setup: On-site in Morrisville, NC, with up to 5% travel; role emphasizes departmental operations and team support rather than direct client transactions.