FM COE Director, Soft Services

Role Summary

The FM COE Director, Soft Services leads Johnson & Johnson's global facilities management soft services within Engineering & Property Services. They own Workplace Services policies, standards, and best practices, providing leadership and SME guidance across regions to ensure consistent, compliant, and high-quality soft service delivery. The role drives continuous improvement, standardization, and cross-functional collaboration to align Soft Services with broader FM and business objectives. Remote work options may be considered on a case-by-case basis, with postings across multiple countries and locations including Belgium, Ireland, Italy, Netherlands, and various U.S. and Puerto Rico sites.

Responsibilities

• Champion the FM Soft Services framework (policies, governance, standards, systems, processes) to optimize high-quality FM soft services across all J&J facilities, ensuring global consistency through collaboration with enabling functions, business and global peers.
• Ensure alignment of standards policies and procedures relating to self-services
• Develop and implement comprehensive soft services strategies across regions
• Ensure strategies are aligned with organizational standards regional needs and regulatory requirements
• Ensure policies and standards remain aligned with evolving regulations, organizational needs, and industry best practices.
• Support the FM organization to successfully implement standards, conduct audits, and resolve non-conformance issues.
• Oversee the implementation of FM standards and policies across all regions
• Maintain the Workplace playbook, outlining essential policies and best practices
• Champion E&PS FM Soft Services strategic initiatives, ensuring alignment with the business and enabling partners aligned with operational goals and long-term vision.
• Lead and support regional FM projects related to soft services from planning through execution and timely delivery and quality standards
• Collaborate with regional teams to optimize service delivery and operational efficiency and improve the overall employee and customer experience
• Provide fiduciary oversight of operating and capital budgets, ensuring financial stewardship and performance accountability.
• Drive integration and alignment across global functions, regional FM roles, and outsourced providers to enable seamless service delivery and strategic execution.
• Cultivate and sustain strategic partnerships between FM ops, Business, and enabling functions (EHS, Global Security, Service providers and others) to align facilities strategy with business objectives and operational priorities.
• Own vendor relationships, ensuring performance, issue resolution aligned with business priorities.
• Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives.
• Global contract trend analysis to identify common themes across regions
• Analysis of contract changes made within regional MSAs to understand changes being requested and drivers
• Monitor overall IFM Soft Services global performance
• Ensure robust business continuity and infrastructure management standards and processes are in place, tested and aligned with enterprise risk frameworks and monitor delivery
• Monitor service performance metrics, conduct regular reviews and implement continuous improvement initiatives
• Driving innovation in self-service offerings to enhance quality, safety and sustainability
• Own the integrity of FM Soft Services data, ensuring accuracy to support global performance metrics, reporting, and strategic decision-making
• Act as the senior stakeholder and SME, providing strategic insight and representation on all Workplace Services activities at senior levels
• Act as the primary owner for managing organizational change requests impacting Workplace Services, ensuring stakeholder engagement and smooth transitions
• Maintain accountability for the integrity, consistency, and compliance of all Workplace Services policies, standards, and process documentation
• Within a global context, develop standards and policies for FM regional implementation, including site classification, SSP, KPIs and service standards
• Collaborate with Enabling Functions including Global Security and EH&S to align FM Standards
• Lead the deployment of FM and E&PS strategies, translating global initiatives into actionable regional plans with measurable outcomes
• Maintain the Workplace playbook, outlining essential policies and best practices
• Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives
• Global contract trend analysis to identify common themes across regions
• Analysis of contract changes made within regional MSAs to understand changes being requested and drivers
• Monitor overall IFM Soft Services global performance
• This role is responsible for developing globally standardized and consistent FM services within a region

Qualifications

• Required: University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar degree; Master Science degree in engineering, Business, Architecture or similar preferred.
• Required: A minimum of ten (10) years of related work experience.
• Required: Strong proven experience in Facilities Soft Services and Global supplier management within a healthcare and manufacturing environment.
• Required: A minimum of five (5) years’ experience of people management.
• Required: Experience related to service delivery, risk management, quality, safety, and compliance.
• Required: Knowledge of business strategy and projected business unit requirements for the workplace, infrastructure, real property, and facilities, including impact on the portfolio plan.
• Required: Ability to make decisions across business units with authority.
• Required: Experience working with and socializing strategies within a complex regionally driven organization.
• Required: Experience leading a facilities function at multinational enterprise in a global organization (Supply and non-supply chain).
• Required: Experience in managing large-scale service providers.
• Required: Travel up to 25% domestically and/or internationally.

Education

• Required: University/Bachelor of Science degree or equivalent in Engineering, Business, Architecture or similar
• Preferred: Master Science degree in engineering, Business, Architecture or similar

Skills

• Budget Management
• Business Case Modeling
• Collaborating
• Developing Others
• EHS Compliance
• Facility Management
• Facility Management Software
• Fact-Based Decision Making
• Inclusive Leadership
• Leadership
• Program Management
• Risk Management
• Security Program Development
• Vendor Management
• Vendor Selection
• Workplace Accessibility

Additional Requirements

• Travel up to 25% domestically and/or internationally.