Field Service Technician, San Francisco Bay Area
Bio-Techne
18 days ago
On-site
California, United States
Operations
Position Summary
Entry level field technician to service protein analysis instrumentation. Support customers in the greater San Francisco Bay Area region and occasionally across North America; up to 50% travel.
Key Responsibilities
- Perform installations, qualifications, and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment.
- Maintain customer communication to ensure efficient service.
- Prepare samples for instrument testing; basic laboratory skills required.
- Complete service protocols meeting cGMP documentation requirements.
- Manage and schedule customer appointments; submit service reports; enter data into CRM; maintain monthly expenses and mileage logs.
- Manage personal field inventory for cost management.
- Collaborate with Sales, Field Applications, and Technical Support teams for pre- and post-sales inquiries.
Education and Experience
- Associate degree in engineering or science + 1 year field service experience in life science/biotech/medical OR military electrical technical training + 1 year such experience OR 3+ years such field service experience.
Skills/Qualifications
- Strong computer skills (Windows, Microsoft Office, Outlook); Salesforce experience is a plus.
- Laboratory experience preferred.
- Professional demeanor/customer service; excellent written and verbal communication.
- Attention to detail, time management, and interpersonal skills.
- Basic lab skills including BSL2 and BSL3 experience.
- Valid driver’s license; good driving record.
- Ability to lift/carry tools, parts, and instruments up to 50 lbs.
Benefits
- Competitive insurance benefits starting on day one (medical, dental, vision, life, short-term/long-term disability, pet, legal/ID shield).
- 401k, ESPP, HSA, FSA, and Dependent Care FSA.
- Mentorship, training/development, tuition reimbursement, internship programs; accrued leave, paid holidays/time off/paid parental leave.
Entry level field technician to service protein analysis instrumentation. Support customers in the greater San Francisco Bay Area region and occasionally across North America; up to 50% travel.
Key Responsibilities
- Perform installations, qualifications, and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment.
- Maintain customer communication to ensure efficient service.
- Prepare samples for instrument testing; basic laboratory skills required.
- Complete service protocols meeting cGMP documentation requirements.
- Manage and schedule customer appointments; submit service reports; enter data into CRM; maintain monthly expenses and mileage logs.
- Manage personal field inventory for cost management.
- Collaborate with Sales, Field Applications, and Technical Support teams for pre- and post-sales inquiries.
Education and Experience
- Associate degree in engineering or science + 1 year field service experience in life science/biotech/medical OR military electrical technical training + 1 year such experience OR 3+ years such field service experience.
Skills/Qualifications
- Strong computer skills (Windows, Microsoft Office, Outlook); Salesforce experience is a plus.
- Laboratory experience preferred.
- Professional demeanor/customer service; excellent written and verbal communication.
- Attention to detail, time management, and interpersonal skills.
- Basic lab skills including BSL2 and BSL3 experience.
- Valid driver’s license; good driving record.
- Ability to lift/carry tools, parts, and instruments up to 50 lbs.
Benefits
- Competitive insurance benefits starting on day one (medical, dental, vision, life, short-term/long-term disability, pet, legal/ID shield).
- 401k, ESPP, HSA, FSA, and Dependent Care FSA.
- Mentorship, training/development, tuition reimbursement, internship programs; accrued leave, paid holidays/time off/paid parental leave.