Field Service Specialist

Role Summary

Field Service Specialist responsible for managing hatchery processes, performing preventive maintenance on electrical/mechanical equipment in poultry hatcheries, and conducting emergency repairs on-site. Located in Canton, Ohio preferred.

Responsibilities

• Perform scheduled preventive maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow electrical schematics.
• Participate in territory after-hours support and repairs.
• Communicate with assigned hatcheries as the Zoetis Field Service Technician.
• Complete reporting forms and procedures (scheduling visits, customer contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance) within the assigned time.
• Manage the Hatchery Inovo Process in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ customer employees.
• Facilitate the vaccine and sanitation preparation program for all Zoetis devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Collect and report important information within the Zoetis Fieldaware System.
• Follow all safety/precautionary procedures.
• Maintain regular communication with supervisor.
• Other duties as assigned.

Qualifications

• Associates degree in Electro/Mechanical Systems or related curriculum; or bachelor's degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement.
• Normally requires 1-5 years of related experience.

Technical Skills

• Bilingual (English/Spanish) preferred
• Proven mechanical aptitude
• Proficient organizational skills
• Self-motivator and self-starter
• Strong critical thinking, problem solving, judgment, and initiative
• Effective communication skills to interact with multiple levels of customer management
• Basic computer skills using Word, Excel, and Outlook
• Proven skills in interpreting and communicating Hatchery Air Plating Program results (preferred)

Physical Position Requirements

• Most work conducted in a hatchery with potential exposure to hazardous environments
• Heat and humidity are common
• Available for Inovo Device support during hatchery operating schedule to respond to customer emergency calls
• Lift more than 25 pounds
• Travel 60-80% of the time, with up to 30% overnight