Field Service Engineer - Southeast

Role: LenSx Field Service Engineer supporting Alcon equipment in the Southeast, responsible for installation, maintenance, troubleshooting, repair, and customer relationship management. Main objectives include ensuring equipment reliability, compliance with GxP standards, and driving customer satisfaction and service contract renewals. Responsibilities encompass technical diagnostics, adherence to SOPs, documentation, and escalations to engineering teams. Requirements: associate’s degree or equivalent, 2+ years relevant experience, fluent English communication skills. Preferred qualifications include experience with advanced medical devices, laser technologies, hospital protocols, and CRM tools; ability to lift 50 pounds; and approximately 30% overnight travel within the Southeast, primarily North Carolina. The role demands advanced technical knowledge, analytical/problem-solving skills, and ability to operate independently in a regulated, high-pressure environment. High-value specifics: medical device service, laser surgical equipment, GxP compliance, hospital operating room familiarity, technical troubleshooting, and customer engagement in a regulated medical setting.