Field Service Engineer

Job Purpose
The Field Service Engineer provides remote and onsite technical support for pre-sales and post-sales activities related to advanced life sciences instrumentation. Installs, maintains, troubleshoots, and repairs equipment while ensuring customer satisfaction.

Responsibilities
- Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
- Provide remote and onsite technical support for customers and internal stakeholders.
- Investigate technical issues, perform root cause analysis, and implement corrective actions.
- Conduct testing, validation, and basic laboratory procedures to verify system performance.
- Document service activities, maintenance records, and customer interactions.
- Identify customer concerns and communicate feedback to internal teams.
- Maintain in-depth technical knowledge of products and service procedures.
- Manage service assignments independently and meet deadlines.
- Collaborate with cross-functional teams to support customer success.
- Travel extensively to customer locations for installations and repairs.

Qualifications
- Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
- Minimum 3 years of field service engineering experience in life sciences, diagnostics, medical devices, or related industries.
- Skills: troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, communication.
- Working conditions: remote field-based role with up to 85% domestic travel and occasional international travel.
- Physical requirements: ability to lift and move equipment, work in confined spaces, and perform hands-on technical work.

Benefits (starting day one)
- Medical, dental, vision, life, short-term disability, long-term disability, pet, legal and ID shield.

Application instructions
- If you need reasonable accommodation during the application process, contact hr@bio-techne.com.