Field Service Engineer
Bio-Techne
August 06, 2026
On-site
Maryland, United States
Operations
Job Summary:
The Field Service Engineer (FSE) provides technical expertise and leadership in the installation, maintenance, troubleshooting, and repair of complex equipment and systems. Works independently with minimal supervision to ensure exceptional customer satisfaction through timely communication and proactive issue resolution. Serves as a technical resource to peers and junior engineers and contributes feedback to improve products and service processes.
Key Responsibilities
- Provide timely, professional communication with customers and internal stakeholders; adapt communication to the audience.
- Follow up to ensure resolution and satisfaction; escalate as necessary.
- Manage customer appointments from scheduling to completion; produce detailed service and technical documentation.
- Demonstrate proficiency in assigned product lines and related systems.
- Independently troubleshoot complex hardware and software issues.
- Diagnose and resolve challenging service problems by assimilating information from multiple sources.
- Predict parts requirements in advance to improve first-time fix rates.
- Identify and propose solutions for technical or process gaps in service operations.
- Serve as a trusted technical resource to Field Service Engineers and Associates.
- Collaborate cross-functionally with R&D, Product Support, and Engineering.
- Strategize and manage customer escalations and drive resolution.
- Work independently with accuracy and attention to detail; comply with company standards and customer expectations.
- Exhibit innovation in service delivery and process improvement.
- Maintain accurate service records, reports, and documentation.
Qualifications
- Bachelor’s degree in Engineering, Electronics, or related technical discipline (or equivalent experience).
- 5+ years of field service or technical support experience (preferably complex equipment/systems).
- Proven ability to independently diagnose and repair advanced hardware and software issues.
- Strong communication and interpersonal skills.
- Demonstrated leadership, mentoring, and coaching experience.
- Excellent organizational and time management abilities.
- Commitment to continuous improvement and innovation.
The Field Service Engineer (FSE) provides technical expertise and leadership in the installation, maintenance, troubleshooting, and repair of complex equipment and systems. Works independently with minimal supervision to ensure exceptional customer satisfaction through timely communication and proactive issue resolution. Serves as a technical resource to peers and junior engineers and contributes feedback to improve products and service processes.
Key Responsibilities
- Provide timely, professional communication with customers and internal stakeholders; adapt communication to the audience.
- Follow up to ensure resolution and satisfaction; escalate as necessary.
- Manage customer appointments from scheduling to completion; produce detailed service and technical documentation.
- Demonstrate proficiency in assigned product lines and related systems.
- Independently troubleshoot complex hardware and software issues.
- Diagnose and resolve challenging service problems by assimilating information from multiple sources.
- Predict parts requirements in advance to improve first-time fix rates.
- Identify and propose solutions for technical or process gaps in service operations.
- Serve as a trusted technical resource to Field Service Engineers and Associates.
- Collaborate cross-functionally with R&D, Product Support, and Engineering.
- Strategize and manage customer escalations and drive resolution.
- Work independently with accuracy and attention to detail; comply with company standards and customer expectations.
- Exhibit innovation in service delivery and process improvement.
- Maintain accurate service records, reports, and documentation.
Qualifications
- Bachelor’s degree in Engineering, Electronics, or related technical discipline (or equivalent experience).
- 5+ years of field service or technical support experience (preferably complex equipment/systems).
- Proven ability to independently diagnose and repair advanced hardware and software issues.
- Strong communication and interpersonal skills.
- Demonstrated leadership, mentoring, and coaching experience.
- Excellent organizational and time management abilities.
- Commitment to continuous improvement and innovation.