Field Service Engineer 3 - MR - San Antonio, TX

Role: Field Service Engineer 3, specializing in advanced troubleshooting and repair of medical imaging equipment, primarily supporting GEHC modalities in the San Antonio area. Objectives: ensure customer satisfaction through service excellence, including installation, validation, maintenance, and escalation resolution. Responsibilities: lead technical repairs, mentor less experienced engineers, manage customer communication and issues from identification to resolution, support sales initiatives, and stay current on administrative and market updates. Qualifications: associate's or bachelor's in Electrical, Biomedical, Mechanical Engineering, or related field with 4+ years of experience servicing electrical equipment; or military experience with similar tenure; or high school diploma with 8+ years servicing electrical systems. Skills: diagnosing electromechanical/electronic equipment, troubleshooting customer concerns, proficiency with web tools and Microsoft Office, and valid driver's license. Preferred: experience with clinical/scientific application training, working in GxP environments, or cross-functional collaboration in healthcare technology settings. High-value specifics: servicing medical imaging modalities (e.g., MRI, CT, X-ray), supporting installation, repair, and preventative maintenance, with an emphasis on customer engagement, escalation management, and support of revenue growth strategies. Work setup: remote with relocation options; physical capacity for lifting and mobility; after-hours availability and rotating on-call schedule; US work authorization mandatory.