Field Service Engineer 3

Role: Field Service Engineer 3, serving as a technical expert on medical imaging or diagnostic equipment, primarily responsible for advanced troubleshooting, repair, installation, validation, and maintenance. The position emphasizes customer satisfaction through Service Excellence and acts as the primary GEHC interface with clients in New Mexico, with remote work flexibility and relocation options. Responsibilities include leading complex service issues, coaching less experienced engineers, managing customer relationships, escalating and resolving issues proactively, and supporting sales initiatives. The role involves collaboration with internal teams, providing technical guidance, and potentially delivering application training. Requirements: Associate’s or Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 4+ years of experience in electrical equipment servicing, or military equivalent; or a High School diploma with 8+ years in similar roles. Skills include advanced troubleshooting of mechanical, electromechanical, and electronic systems, customer interaction, and familiarity with web applications and Microsoft tools. Preferred qualifications involve experience with medical device modalities, customer-focused problem resolution, and working in regulated GxP environments. The role requires physical capability to handle equipment, availability for after-hours support, a valid driver’s license, and legal authorization to work in the U.S. High-value specifics include medical imaging or diagnostics, equipment validation, customer service leadership, and supporting clinical or scientific staff. The position is aligned with GE HealthCare’s mission to improve lives and fosters a collaborative, customer-centric environment.