Field Service Engineer 2 (MR) - Memphis/Jackson, TN

Role: Senior Field Service Engineer specializing in MRI equipment maintenance and repair within hospital and healthcare settings. Objectives include ensuring optimal diagnostic service delivery through preventative maintenance, troubleshooting, repairs, and installations of complex MRI systems. Responsibilities encompass leading equipment installations, managing customer relationships, addressing escalations, and driving customer satisfaction through service excellence. Technical scope covers MRI troubleshooting, repair, and installation, requiring experience with electronic medical equipment and familiarity with web applications and Microsoft tools. The role involves proactive communication, adherence to regulatory and hospital protocols, and supporting service sales initiatives. Qualifications include an Associate degree or equivalent military experience with 4+ years of relevant technical experience, or a high school diploma with 6+ years of relevant work. The candidate must hold a valid driver’s license, be able to work flexible hours, and lift up to 35 lbs. Preferred skills include physical dexterity and the ability to work in various physical positions. High-value specifics include focus on MRI modality, diagnostic equipment maintenance, and customer-focused service within a healthcare environment. The work location is Jackson, TN, with potential for after-hours and on-call duties. The position requires U.S. work authorization and involves travel, with relocation assistance provided.