Field Service Engineer 1

Role: Field Engineer 1 supporting preventive maintenance and basic troubleshooting of X-Ray and Ultrasound equipment in Chicago, IL. Objectives: ensure equipment uptime, customer satisfaction, and support service quality standards. Responsibilities: perform timely preventive maintenance, assist with equipment installation, collaborate with experienced engineers on repairs, communicate effectively with customers, and manage administrative tasks like service logs and parts ordering. Engage in escalation processes and identify sales opportunities to promote revenue. Qualifications: Associate's or Bachelor's in Electrical, Biomedical, Mechanical Engineering or related field, military experience, or equivalent; 2+ years servicing electronic equipment; proficiency with web and Microsoft applications; valid driver's license; flexibility for after-hours and on-call schedules. Additional requirements include physical ability to lift up to 35 lbs, reach, bend, and perform detailed visual tasks. High-value specifics: support modalities include X-Ray and Ultrasound, with potential involvement in clinical service operations; emphasis on GxP compliance, safety, and customer relationship management. The role involves working closely with cross-functional teams, adhering to quality and regulatory standards, and maintaining technical proficiency in medical imaging equipment. Work setup: primarily on-site with shift work M-F, occasional after-hours, and travel within the Chicago region.