Field Operations Manager, Reporting

Role Summary

The Manager, Field Operations is responsible for overseeing the design, delivery, and continuous improvement of commercial reporting systems and field operations infrastructure for all Neurocrine field teams (Sales, Market Access, and Medical), as well as key home office partners. This role plays a critical part in ensuring the accuracy, timeliness, and efficiency of field reporting, HCP targeting and alignment processes, and cross-system analytics that inform business decisions and field execution.

Responsibilities

• Leads execution, maintenance, and enhancement of commercial reporting systems, ensuring timely, accurate, and compliant delivery of field dashboards and analytics
• Serves as business owner for Power BI, PocketRep, MMIT, and alignment tools‚Äîdefining requirements, managing enhancements, and overseeing UAT and deployment
• Ensures reporting solutions meet business needs across CRM, sales, specialty pharmacy, claims, roster, and targeting data domains
• Manages operational calendar for report releases, data refreshes, and alignment cycles to maintain accuracy and consistency
• Co-leads HCP targeting and alignment workflows with Field Operations, Sales Leadership, Data Management, and Analytics teams
• Oversees alignment activities including roster maintenance, territory design, and change management communications
• Manages vendor relationships, contracts, timelines, SLAs, and deliverables with partners such as IQVIA, Beghou, and ZS
• Leads business reviews and presents performance insights, KPIs, and improvement opportunities to senior leadership
• Acts as primary liaison across cross-functional partners including Sales, Market Access, Compliance, and Legal
• Manages and mentors a Senior Analyst, driving prioritization, technical development, and analytical excellence
• Establishes QA standards, documentation protocols, and governance for reporting and data integrity
• Drives modernization and automation of field reporting infrastructure, improving scalability and user experience
• Champions a culture of operational excellence, data-driven decision-making, and continuous process improvement

Qualifications

• BS/BA degree and 4+ years of relevant experience in sales and/or marketing analytics or operations in the pharmaceutical/biotech or related industry OR
• Master's degree preferred and 2+ years of similar experience OR
• 6+ years of experience in pharmaceutical or biotech Commercial Operations, Sales Reporting, or Field Operations roles; 2+ years in a leadership or mentoring capacity preferred
• Proven experience managing and integrating multiple commercial data types, including CRM, sales, specialty pharmacy, claims, and roster data
• Deep understanding of HCP targeting and alignment processes, including data governance, roster management, and call plan validation
• Demonstrated ability to manage vendor partnerships, monitor performance, and oversee contract deliverables
• Experience with Power BI (or equivalent BI tools), SQL, Excel (advanced functions, Power Query, VBA preferred), and data validation methods
• Strong business acumen with the ability to communicate findings effectively to senior leadership and cross-functional partners
• Experience driving process improvement, automation, and modernization of commercial reporting systems
• Familiarity with data management and CRM platforms (Veeva, Salesforce, IQVIA, MMIT, etc.) and understanding of commercial data governance and compliance requirements
• Strong understanding of commercial field operations processes, systems, and downstream data dependencies
• Proficiency with tools and platforms that support field reporting (Power BI, Veeva, alignment applications, etc.)
• Excellent communication, analytical, and problem-solving skills, with the ability to translate technical data into actionable business insights
• Strong project management capabilities with demonstrated success managing complex cross-functional deliverables
• Detail-oriented yet able to maintain a broad perspective on operational strategy and field execution priorities
• Ability to work independently and collaboratively in a fast-paced, dynamic environment