Field Operations and Reimbursement Associate Director

Role Summary

The Associate Director, Field Operations & Reimbursement supports operational excellence for Vertex's US Market Access customer engagement teams. They support the USMA Field reimbursement team, collaborating with internal partners to support field activities and the field account reimbursement lead (ARL) program for current and future CGT products. They report to the Vice President, US Market Access Field teams, and work closely with the Head of Field Reimbursement to support day-to-day ARL priorities. Location: Hybrid in-office at least 3 days per week.

Responsibilities

• Lead for field internal meeting support (Plan of Action meetings (POA), launch meetings, manager meetings) to support ARL field team including development of meeting agendas and align with cross-functional colleagues to ensure focus on key priorities and goals across all therapeutic areas. This individual will work closely with market access strategy, brand teams, payer, trade and HEOR field teams, field training, Heme and Diabetes commercial business units, and marketing operations for these activities.
• Serves as project manager for all above activities and aligns internal stakeholders on milestones, dates, deliverables well in advance of deadlines.
• Coordinate and update ways of working across multiple internal teams including access and trade escalations
• Market access lead for CGT field reimbursement and access conferences, memberships, and sponsorships including coordination of customer meetings, strategic planning, and sponsorship activities as well as budget support.
• Coordinate with field training to ensure effective roll-out of field training resources. Collects, summarizes, and provides market access field training needs related to the current issues and trends to the extended team and leadership.
• Support goal setting process, strategic planning, and activities including business planning for accounts. Spearhead the MBO process and coordinate field level contests for the ARL team
• Collaborate with HQ cross-functional and ARL teams to identify market opportunities and develop and evolve comprehensive strategies and tactics across USMA customer segments.
• Contributes to the development of market access field scorecards to track customer-specific critical success factors, strategic imperatives, key tactical programs, performance metrics and KPIs.
• Leverages internal and external data including feedback via CRM dashboards and insights to enhance understanding for reporting, dashboards, and consolidated insights to inform field and HQ stakeholders.
• Coordinate field alignment structure and future re-alignments
• Supports Head of field reimbursement in assisting slide creation and editing for leadership and cross-functional meetings.

Qualifications

• Bachelor’s Degree
• 5 years’ relevant experience in life sciences organization or healthcare industry, including 2 years’ experience in market access/managed care or patient services, or equivalent education and experience. Field reimbursement and/or hospital experience preferred.
• Strong project management experience
• Understanding of the pharmaceutical regulatory environment
• Outstanding oral and written communication skills
• PowerPoint and Excel knowledge and experience
• Excellent interpersonal, communication, organizational and facilitation skills
• Able to perform in a fast-paced environment, manage multiple priorities simultaneously, and communicate complex information clearly.
• Independent worker with demonstrated troubleshooting and critical thinking skills.