Field Excellence Lead - Account Management & New Launches (Immunology)
Biogen
4 months ago
Remote friendly (Cambridge, MA)
United States
Sales
Responsibilities:
- Design and execute the Launch Operational Plan; architect and implement Strategic Account Management capabilities for Lupus & Nephrology launches.
- Proactively monitor field execution to identify operational barriers and best practices; translate insights into scalable action plans.
- Establish and monitor a Launch Brand Operational Annual Roadmap with KPIs, deliverable milestones, and governance decision-making.
- Architect and implement Strategic Account Management capabilities to shift from transactional selling to enterprise-level partnerships.
- Serve as the central clearinghouse for field force excellence innovation; run routine launch optimization feedback sessions.
- Influence Franchise Heads and Sales VPs using data and field credibility to drive adoption of new operational initiatives.
- Provide strategic input to the annual Brand Plan regarding field execution, opportunities, and barriers.
- Identify field skill gaps and partner with commercial learning for targeted interventions.
- Establish operational milestones, recurring tasks, and special projects.
- Develop quarterly deliverables for future launches, including Franchise Opportunity Playbooks, Execution Gap Assessments, Operational Assessments, and QBRs.
Required Qualifications / Skills:
- Bachelor’s degree and 12+ years of progressive experience in the Pharmaceutical/Biotech industry.
- Significant experience in Commercial Operations or Sales Excellence leadership (preferred: immunology therapeutic area).
- Proven track record in a launch-phase Field Leadership role (e.g., Division Sales Manager, Regional Sales Director, or National Sales Lead).
- Experience designing and/or working in a Strategic Account Management team.
- Ability to anticipate future trends and plan proactively; comfort navigating complex data for actionable insights.
- Proven ability to influence stakeholders toward common operational goals.
- Willingness to challenge traditional models and drive innovation.
- Strong stakeholder management and change management experience.
Location / Travel:
- Prefer talent within commuting distance to Cambridge, MA; Remote (US only) available.
- Travel to the office 1x per month for Remote talent.
Benefits (as listed):
- Medical, Dental, Vision, & Life insurances; Fitness & Wellness programs (fitness reimbursement); Short- and Long-Term Disability insurance.
- Paid vacation (minimum 15 days) and end-of-year shutdown (Dec 26–Dec 31); Up to 12 company paid holidays + 3 paid days off for Personal Significance; 80 hours sick time per calendar year.
- Paid Maternity and Parental Leave.
- 401(k) with company matched contributions; Employee stock purchase plan.
- Tuition reimbursement up to $10,000 per calendar year; Employee Resource Groups participation.
- Design and execute the Launch Operational Plan; architect and implement Strategic Account Management capabilities for Lupus & Nephrology launches.
- Proactively monitor field execution to identify operational barriers and best practices; translate insights into scalable action plans.
- Establish and monitor a Launch Brand Operational Annual Roadmap with KPIs, deliverable milestones, and governance decision-making.
- Architect and implement Strategic Account Management capabilities to shift from transactional selling to enterprise-level partnerships.
- Serve as the central clearinghouse for field force excellence innovation; run routine launch optimization feedback sessions.
- Influence Franchise Heads and Sales VPs using data and field credibility to drive adoption of new operational initiatives.
- Provide strategic input to the annual Brand Plan regarding field execution, opportunities, and barriers.
- Identify field skill gaps and partner with commercial learning for targeted interventions.
- Establish operational milestones, recurring tasks, and special projects.
- Develop quarterly deliverables for future launches, including Franchise Opportunity Playbooks, Execution Gap Assessments, Operational Assessments, and QBRs.
Required Qualifications / Skills:
- Bachelor’s degree and 12+ years of progressive experience in the Pharmaceutical/Biotech industry.
- Significant experience in Commercial Operations or Sales Excellence leadership (preferred: immunology therapeutic area).
- Proven track record in a launch-phase Field Leadership role (e.g., Division Sales Manager, Regional Sales Director, or National Sales Lead).
- Experience designing and/or working in a Strategic Account Management team.
- Ability to anticipate future trends and plan proactively; comfort navigating complex data for actionable insights.
- Proven ability to influence stakeholders toward common operational goals.
- Willingness to challenge traditional models and drive innovation.
- Strong stakeholder management and change management experience.
Location / Travel:
- Prefer talent within commuting distance to Cambridge, MA; Remote (US only) available.
- Travel to the office 1x per month for Remote talent.
Benefits (as listed):
- Medical, Dental, Vision, & Life insurances; Fitness & Wellness programs (fitness reimbursement); Short- and Long-Term Disability insurance.
- Paid vacation (minimum 15 days) and end-of-year shutdown (Dec 26–Dec 31); Up to 12 company paid holidays + 3 paid days off for Personal Significance; 80 hours sick time per calendar year.
- Paid Maternity and Parental Leave.
- 401(k) with company matched contributions; Employee stock purchase plan.
- Tuition reimbursement up to $10,000 per calendar year; Employee Resource Groups participation.